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Syracuse University's Information Technology and Services (ITS) provides students,
faculty, and staff with technology resources that support the University's mission of
promoting learning through teaching, research, scholarship, creative accomplishment and
service. ITS works in partnership with the technology departments located within SU's
schools, colleges and administrative divisions.
Office of the CIO
This office supports the Vice President for Information Technology /Chief Information Officer (CIO), who provides day-to-day leadership and administration of the Information Technology and Services (ITS) department, while developing and implementing strategies to ensure that ITS is providing central technology support across both the academic and administrative functions of the University. As CIO, he provides leadership and acts as a catalyst for unifying the various information technology visions across campus into one. The CIO is the main consensus builder in coordinating technology activities across all administrative and academic units at Syracuse University.
Academic Applications and Support Centers
Academic Applications and Services Centers (AASC) provides the University with online learning technologies (Blackboard), web hosting and web content management (Cascade), IT training development and facilitation, and information, assistance and triage services support for these, as well as for University computing services including accounts, email, web, security, network, software, and hardware. AASC manages two walk-in ITS Service Centers, which provide telephone, online, and email user support for the University community. They also manage the Network Master Plan project to upgrade the campus network infrastructure.
Core Infrastructure Services
Core Infrastructure Services (CIS) supports the campus desktop computing environment for all students, faculty and staff, including email, file storage, remote access, and printing. They monitor and manage the server and storage hardware which delivers applications and services to the entire university community, as well as provide hosting services for schools and colleges, thus assisting their provision of applications and services that are specific to their academic needs.
Enterprise Application Systems
Enterprise Application Systems (EAS) provides application development, security and scheduling support for the University's enterprise deployments of PeopleSoft HRSA, PeopleSoft Financials, and Hyland Software's OnBase Content Management System. In addition to these enterprise systems, EAS also provides programming and data integration support for key ancillary systems and departments including the Blackboard learning management system; Resource 25 classroom, exam and event scheduling; Advance institutional advancement software, Parking, and Housing, among many others.
Enterprise Process Support
Enterprise Process Support (EPS) partners with administrative and academic departments throughout the University to provide process improvement, project management and/or portfolio management services. A key responsibility is their support of the University's selected portfolio management software application, TeamDynamix. EPS manages ITS's capacity planning efforts.
Enterprise Technology Group
Enterprise Technology Group (ETG) provides database, identity management, data warehouse and middleware support for the University's enterprise applications, including PeopleSoft HRSA, PeopleSoft Financials, PeopleSoft portal (MySlice), the Blackboard learning management system, and the OnBase Content Management System. They provide a wide array of related services, including managing the Oracle database infrastructure; ERP systems architecture/infrastructure design and support; enterprise application load testing; departmental database support; disaster recovery; and application/database monitoring and support.
Information Security
Information Security (InfoSec) works to protect SU's data and information technology assets, and those of its students, faculty and staff, from all forms of human and electronic threats and compromise. They accomplish this through management of technical solutions, educating and informing the SU community, and maintaining an ongoing IT Security Assessment program. Their goal is to balance risk with functionality so as to minimize the impact of Information Security on the learning, research and business objectives of the institution.
Learning Environments & Media Production
Learning Environments and Media Production (LEMP) provides academic technology services, including classroom systems and public computer lab operational and technical support; distribution of classroom and production course equipment; production course support; facility design, installation and maintenance; satellite and videoconferencing support; and a full range of instructional and event photograpy, imaging, and video production services.
Networking
The Networking group keeps the campus connected and ensures that data moves quickly, reliably and safely. The group plans, designs, installs, operates and maintains the university's data networks, including the telecommunications pathways and space, the copper and fiber cable and wireless and radio infrastructure as well as all campus internet connectivity and IP address allocation and management. They provide third-tier troubleshooting for switching, routing and network-based applications as well as Internet and Internet2 connectivity. Their Network Access Control (NAC) and IP address management processes and procedures ensure the security of the campus networks and client devices. Telephone moves and troubleshooting are handled by Networking, as well as regulation and tracking of peer to peer file sharing violations.
Telecommunications
Telecommunications oversees and coordinates voice communication and cable television services and accounts for the University community. Their responsibilities include landline and mobile/cellular, phone center operator services, voice mail systems, call center systems, emergency notification, campus directory coordination, and cable television.
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