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 isdwgrp
hyperion resources
tips
and techniques
additional
resources
isdwgrp top
The data warehouse group in the Information Systems division is committed
to meet the reporting needs of Syracuse University. To improve service to
our clients, we have implemented a procedure for reporting problems or requesting
information about the warehouse.
Reporting a problem can be done by contacting the Information
Center to report problems with MyReports Hyperion or the data warehouse. These
requests are logged into the SERVICE DESK system. Problems may also be directed
in an email to the Data Warehouse Group at:
We are using Service Desk to monitor and record all service activity related
to MyReports, Hyperion, or the data warehouse. Some of you may have experienced
the situation where you needed an answer about the warehouse and you were
unable to reach one of the members of the warehouse group. A member of the
data warehouse group is assigned to monitor our Service Desk incidents, This
coverage will provide a timely solution for warehouse problems.
For any questions related to MyReports, Hyperion, or the data warehouse, an email can
be sent to:
hyperion resources top
Everyone who has access to MyReports has access to the following resources:
- Hyperion Help Document: There is a link to the Hyperion Help Document on your MyReports Personal page along with other information.
- Training Repository: All MyReports users can access the training repository folder. The folder contains many useful Hyperion related training documents.
tips and techniques top
Most can master the basics of Hyperion with just a few training sessions.
However, Hyperion offers layers of complexity to challenge even the most experienced
users. We have started to compile a list of "tips and techniques" for advanced
Hyperion users that you may find helpful: go to tips and techniques
If you have a tip you would like to see added to the list, please submit to:
additional resources top
Other links you may find useful.
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