1. Exactly what is spam?

  2. How much spam does SU get in a day?          Mail Volume Chart

  3. How does Brightmail know which messages are spam?

  4. Does Brightmail automatically delete spam or does it identify it as spam and require me to still deal with it?

  5. If I'm missing mail that I think Brightmail deleted what should I do? Can you get it back for me?

  6. Can my office still send bulk (large) e-mail to students, or will the spam filter catch and delete it?

  7. If I get my bank statements electronically, and the bank sends thousands of them out on the same day, will Brightmail think it is spam and delete it?

  8. Once we implement Brightmail does that mean I'll never get any spam again?

  9. What tips can you give me about how to best deal with any remaining spam I might receive?

  10. If BrightMail is missing spam from a specific source, can I report that source and stop their spam from getting through?

  11. So how come I am still getting as much spam as ever? The e-mail address that I use is person1@school-or-college.syr.edu

  12. Can it delete non-English spam messages?

  13. Doesn't this mean the University is censoring our mail?

  14. What other large institutions/corporations are using Brightmail?

  15. Where does the use of the word spam come from when referring to all of this junk mail?

  16. Where can I learn more about Brightmail's filtering techniques?

  17. Where can I get a good recipe for SPAM?



Access to the PDF version of spam FAQ

 


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Syracuse University
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