Cindy Hoalcraft
Cindy is an information resource management professional with over 25 years of service at Syracuse University. She is highly respected on campus, earned from her accomplishments in project management, creative problem-solving and leadership.
As a Senior Process Analyst at Enterprise Process Support since 2002, her roles and projects have included:
• functional lead for the Peoplesoft HRSA upgrade from version 7.6 to 8.0 including design and implementation of MySlice;
• project manager and prototype lead for the implementation of Peoplesoft's Student and Exchange Visitor Information System (SEVIS) for the Slutzker Center for International Students;
• project manager and analyst for the design and implementation of advising services on MySlice;
• project manager and lead analyst for the design and implementation of the student assessment system as required by the National Council for Accreditation of Teacher Education (NCATE);
• project manager and functional lead for the provision of applicant access to MySlice;
• project manager for the implementation of on-line grading for faculty.
Prior to joining the Enterprise Process Support group, Cindy worked as a project manager and prototype lead for the implementation of the Student Financials (Bursar) component of PeopleSoft Student Administration (PSSA). Her acumen for translating business requirements into technical specifications, combined with her ability to capitalize on opportunities for phased deployment, contributed significantly to the smooth transition from the homegrown mainframe system to PeopleSoft.
As Associate Registrar for Student Information Systems, she pioneered the role of functional project manager and business analyst for the implementation of Student Records, the first major module of Peoplesoft Student Administration (PSSA) deployed at Syracuse University. In addition to defining the academic structure in PSSA, and mapping the conversion of legacy transcript data to the new system, she managed the transformation of the registration process from an in-person operation with a tradition of students waiting in long lines, to a self-service web-based process.
Cindy’s skills as a process analyst and problem solver were exemplified in other projects as well, including design and implementation of the mid-semester grading process and the official transcript, and legacy Student Records on-line screens. Her experience also includes teaching query techniques for retrieval of student records information and relational database concepts. Throughout her career, her commitment has always been to garner effective information solutions through collaboration among stakeholders, and to take full advantage of the vast amount of data captured by the University’s systems. Significant awareness and appreciation for the complex processes have enabled Cindy to implement thoughtful, cost-effective and balanced solutions.
Cindy earned her bachelor’s degree and certificate of advance study from the School of Information Studies and is pursuing the Executive MS in Information Management.