Process Mapping

Before you can improve a process, you need to understand it. One of the best ways to understand a process is to draw or map it. Mapping a process provides several benefits.

Cross- Functional Mapping

EPS utilizes a process mapping technique called cross-functional process maps. These maps show how work is done or could be done between different functional areas within an organization. The maps not only detail the sequence of events they also identify handoffs and help define roles within a process.

How to Create a Cross-Functional Process Map

Mapping Conventions

It is helpful to use the following mapping conventions to improve the legibility of your process map.

Questions for Evaluating the Map and Identifying Areas for Improvement

The following questions come from Designing Cross-Functional Business Processes by Bernard Johann, p. 96