Recommended Reading
If you are interested in doing some additional reading on process improvement or you're looking for some additional tools it may be helpful to use the references below:- Hammer, Michael, Beyond Reengineering: How the process-centered organization is changing our work and lives. 1997
- Damelio, Robert, Basics of process mapping, 1996
- Sharp, Alec & McDermott, Workflow Modeling, Tools for Process Improvement and Application Development, Norwood, MA: 2001
- Johann, Bernard, Designing Cross-Functional Business Processes, 1995