Information Technology and Services

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ITS banner

ITS banner

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Welcome to Computing at SU

Syracuse University's Information Technology and Services (ITS) provides students, faculty, and staff with technology resources that support the University's mission of promoting learning through teaching, research, scholarship, creative accomplishment, and service.

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Protecting against Heartbleed. U’s main websites (including,, and are not vulnerable to Heartbleed. Critical systems were either not vulnerable or have already been upgraded. Find out how to protect yourself, and more, here.
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Summer Telephone and Network Installations: Order Now!

Requests from SU departments for telephone and networking changes that need to be completed prior to the start of the fall 2014 semester should be submitted by July 11, 2014.

Protecting Against Heartbleed

A major security vulnerability related to secure websites, Heartbleed, was recently disclosed. Estimates are that more than 66% of all websites on the Internet (and some here at SU) that use OpenSSL encryption may be affected by this vulnerability, which has existed undetected for 2 years. Secure socket layer (SSL), is a cryptographic protocol designed to provide communication security over the Internet. Potentially vulnerable pages have an URL that starts “https”. SU’s main websites (including,, and are not vulnerable to Heartbleed.

Research Computing Renaissance at SU

OrangeGrid tops 10,000 CPU cores, NSF-funded upgrades are well underway, and the Academic Virtual Hosting Environment compares, analyzes, renders, and simulates.

‘CuseTech is now open for business!

The Syracuse University Bookstore has been accepted as an Apple Authorized Service Provider, and will provide related services through ‘CuseTech. ‘CuseTech is located on the upper level of the Bookstore in the Schine Student Center, and provides warranty and non-warranty service for departmental and personal Apple systems and devices (including iPads and iPods).

Surging popularity of wireless connectivity fuels technology growth

Information and Technology Services (ITS) is gearing up for growth in the use of SU’s high-speed wireless technology. More wireless devices are being used by more people more often in more places on campus. On a typical day at peak time more than 21,000 devices campus-wide connect simultaneously to AirOrangeX. In excess of 12,000 of these (more than 1.5 devices per resident) are in the residence halls alone, where more than 35,000 unique devices connect sometime during the day. ITS has wireless technology solutions in place, and future plans for dealing with this booming activity.

SU Library Facility is emerging as a showcase for high-density offsite storage

Visitors from other institutions are increasingly interested in observing the Syracuse University Library Facility as they plan for their own high-density offsite storage facilities. Syracuse University is the first to bridge a common set of software with a variety of customizations aimed at allowing easy patron access via several mechanisms to the various materials stored in the remote Facility, all from a single starting point in the Classic Catalog.

Syracuse University Joins Eduroam

Information Technology and Services (ITS) has completed the process of making Syracuse University a full-fledged peer in the eduroam network. SU students, faculty and staff can now use eduroam to securely and easily connect to the Internet and the SU network while visiting other eduroam institutions, even those abroad. Visitors from participating institutions are able to use eduroam to connect to the Internet and their home networks from the SU campus.

ITS expands its social media presence

When asked why he robbed banks for a living, infamous “withdrawal specialist” Willie Sutton is purported to have replied, “because that’s where the money is.” Similarly, ITS has turned to social media, because that’s where its customers are. According to one study, 95% of college students surveyed use Facebook, 80% use Twitter, and 48% use Pinterest.

Tech Updates - March 2014

The recent migration from Exchange 2010 to Exchange 2013 was completed without any major issues. SU’s FourWinds digital signage system has grown and now has a total of 92 active signs. SU’s wireless network, AirOrangeX, saw peak simultaneous connections of about 12,000 devices in the residence halls. hit 1 million page views in 2013 and has a total of 1,994 pages.

More SU ITS News

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July 22, 2014

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Using Technology to Ensure Accessibility

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Information Technology and Services (ITS) offers a variety of resources for using technology to ensure accessibility for all members of the Syracuse University community. Read more.