If you’ve already initialized your new CallXpress voice mailbox, thank you! You don’t have to read any further.
If you are a current voice mail user and have not initialized your new CallXpress voice mailbox, please READ ON!
SU's new voice mail system - CallXpress® - will be activated on the evening of Wednesday, 4/4/12. Once activated, calls to the SU voice mail access number (3-2527) will be directed to the new system. CallXpress includes a new feature called Simple Unified Messaging (Simple UM), which allows you to receive an email notification and a WAV file of each voice mail message.
Go to http://telecom.syr.edu for complete information, including detailed instructions.
Check your voice mail to get your personal introductory security code.
Your personal introductory security code was sent to you in a voice mail message on Wednesday, 3/14/12. This code is needed to initialize your new CallXpress voice mailbox. This message did not activate the “message waiting” indicator on your phone, so be sure to check your voice mail.
If you need to receive your personal introductory security code again, please send an email request with your name, campus phone number, and SU email address to email@example.com. Please put “New Security Code” in the subject line.
Use your security code to initialize your new voice mailbox before April 4.
Initialize your voice mailbox from your SU landline phone. This can be done at any time, preferably before the system is activated on the evening of 4/4/12.
Initialization will take only a few minutes:
After the new system is activated, any user who has not already done so will be required to initialize their mailbox the first time they dial into the voice mail system.
CallXpress will be ready by Thursday, April 5.
You can begin using CallXpress the morning of Thursday, 4/5/12 by calling the same phone number that you now use for voice mail: 3-2527 or 443-2527.
Questions? Need more information?
Article by: Christopher FinkleContact Information: ITS Service Center, firstname.lastname@example.org, (315) 443-2677
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