Please welcome Carrie Donelan as the new Administrative Specialist for Core Infrastructure Services (CIS). She comes to ITS and SU from working as Office Manager at Commercial Roofing & Sheet Metal, and has a Bachelor of Information Technology degree with specialization in Network Administration from American InterContinental University. Carrie will be providing administrative and project support for the ITS staff in Machinery Hall and will work in collaboration with the ITS Business Office. Carrie is located in 214 Machinery Hall and can be reached at x3534 or cadonela@syr.edu.

Don Howard joined Administrative Computing Services (ACS) on March 1. He comes to SU and ITS from Georgia State University where he worked as a PC Systems Technician for several years. Don has a Bachelor's degree from Antioch College in Yellow Springs, Ohio. He is both A+ and Network+ certified and is an Apple Certified Macintosh Technician (ACMT). He will be providing primary IT support for the Athletics Department, splitting his time between Manley Field House and 621 Skytop Rd and can be reached at dohoward@syr.edu. Welcome aboard, Don!

On February 1, 2012, Kara Patten assumed a larger role in the support of student employees and Start IT Up in Academic Applications and Service Centers (AASC). She continues to provide Opening logistics and office coordination. Kara now reports to Bonnie Dunay. She kept her phone number (x4704) and has moved into the CST 1-205 suite. At the same time Dan Lowe, who had been working with Learning Environment and Media Production (LEMP), joined AASC and now reports to Jenny Gluck, Associate CIO of Academic Services. Dan retains his budget responsibilities with LEMP, which have been expanded to include AASC. He moved to CST 1-116 where his phone number will be x3631. Please congratulate Kara and Dan on their new roles!