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During the academic year, students who need more intensive computing support can get assistance from a consultant at one of
five Student Computing Support Centers.
Locations and hours support staff is available:
Services available at the Student Computing Support Centers:
- Account management stations: Students use the stations to activate
and/or reset NetIDs and passwords.
- FreshStart: ITS Computer technicians will completely erase
the computer's hard drive, reformat it, re-install the operating system with up-to-date
patches, and install McAfee antivirus software. Students must bring in their original
system CDs and Product Key. FreshStart is available for Windows XP, and
Macintosh OS X. SU laptop computers bought at the Bookstore will be restored to the
original image. The FreshStart fee is $34.95 (plus tax).
- Microsoft Office File Recovery: Technicians will make an effort to
recover Microsoft Office files, although successful recovery of files is not guaranteed. The
Microsoft Office File Recovery fee is $34.95 (plus tax).
- Microsoft Office Installation: Technicians will install Microsoft Office.
Students must bring in the original Microsoft Office Suite CD and Product Key. The
Microsoft Office Installation fee is $34.95 (plus tax).
- Troubleshooting Service: Technicians will spend up to two hours in an
effort to rid a computer of spyware and/or teach students how to prevent infections,
troubleshoot and correct other problems, and assist with printer installations. Note:
The Troubleshooting Service may not resolve the problem. In those cases, FreshStart
will be recommended. The Troubleshooting Service fee is $34.95 (plus tax).
'Cuse Care: Computer hardware repair service:
Students may drop computers off at the Student Computing Support Centers for ITS-provided computer
hardware repair services. Hardware repair services will not be provided for computers that are not
produced by Dell or Macintosh.
Hardware repair services are available under the following conditions:
- Dell or Macintosh computers purchased at the SU Bookstore that are under warranty:
Parts covered under the warranty will be replaced free of charge. There will be no
additional labor charges.
- Dell or Macintosh computers purchased elsewhere that are under warranty: Parts
covered under the warranty will be replaced free of charge, but an additional labor
charge of $55 per hour (plus tax) may apply.
- VITEC Solutions Drop-off Service: VITEC Solutions is a privately owned computing
services vendor that provides computing hardware and software repair services beyond
that which is available through ITS. Students may drop their computers off at the
Student Computing Support Centers for IKON service. Further information is available on the Web at
http://its.syr.edu/rescom/vitec.cfm
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