|
VITEC Solutions is a privately owned computing services vendor. Students who need
computing hardware or software repair services that cannot be handled through SU's
Student Computing Support Services program, will be referred to
VITEC Solutions.
Information about accessing VITEC Solutions services is available at the Student Computing Centers located in
the Kimmel Computer Lab, and the Goldstein Student Center Computer Lab on South Campus. Support staff will be available
in the Student Computing Centers from 2 to 10 p.m. Sundays through Thursdays, and 2 to 6 p.m. Fridays
and Saturdays.
VITEC Solutions provides warranty and other computing repair services for more than 15 computing
equipment manufacturers, including Toshiba, IBM and Hewlett Packard/Compaq. Customers are notified
if the service needed is not covered under warranty.
VITEC Solutions provides a 30-day labor warranty for its services. Parts carry the specific manufacturer's
warranty (typically 30 days to one year).
There is a non-refundable minimum charge of $64 plus tax for all post-warranty estimates. The charge will
be applied to the total repair cost. If the cost of repair will exceed $110 (not including taxes),
customers are required to give their approval before the repairs are made. If the repair can be
completed for $110 (not including taxes) or less, the customer will not be notified until the repair is completed. For
more information, call VITEC Solutions at 1-800-955-5959.
|
