Connecting to SU email with your mobile device
Syracuse University Information Technology and Services (ITS) offers several options for faculty and staff to access the University’s Exchange email and calendaring system using smartphones, tablets, and other mobile devices.
Accessing SU’s Exchange system on mobile devices
Clients have the following options:
- iPhone, Android, Windows Mobile, BlackBerry 10: These devices use Microsoft ActiveSync to directly connect faculty and staff with the University’s Exchange system for e-mail, contacts, calendaring and tasks. This service is free of charge.
- BlackBerry 9 and earlier devices: ITS operates a BlackBerry Enterprise Server (BES) that enables faculty and staff to access the University’s Exchange system and gain access to e-mail, contacts, calendar and tasks and carries a monthly fee. Because the new BlackBerry 10 platform supports Microsoft ActiveSync, the University’s BES will be decommissioned in summer 2014. ITS recommends that current BlackBerry users upgrade to BlackBerry 10 or another mobile device platform by summer 2014.
For further information about configuring any devices to SU’s Exchange system, contact your departmental computing support staff.
Accessing SU’s BlackBerry Enterprise Server (BES)
BlackBerry 9 and earlier devices use the BlackBerry Enterprise Server (BES) to access SU’s Exchange system. Using BES carries a monthly fee of $11.00 that will be billed to departments through the SU Telecommunications Pinnacle billing process.
Please print the WIRELESS SERVICE AUTHORIZATION Form, obtain the required authorization signature within your department, provide a chart string, and fax to Telecommunications at 315-443-1819. Telecommunications will then authorize further approval for the BES administrators to activate a new BES account and will begin billing for the service.
Contact your departmental computing support staff for installation and configuration of the BlackBerry.
NOTE: Notify Telecommunications in writing to cancel a BES account if a client is no longer using the BlackBerry service.
SU Telecommunications wireless carrier information or call Telecommunications at 443-4730.