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Telecommunications Home Page
Caller Hints and FAQs
Caller Hints
Say only the first and last name
Speak naturally.
It is not necessary to insert pauses between words
Speak clearly and directly into telephone handset
A radio or using a speakerphone can cause interference. Be aware of background noise which may affect response time and recognition accuracy.
Cancel and repeat a name that the NameConnector does not recognize.
Press the asterisk (*) or say “cancel” to cancel and say the name you want again.
Report a problem or ask questions.
Say “problem report line” to be transferred to the NameConnector problem report line.
FAQs
Is my name included in the NameConnector?
All University employees are registered in the NameConnector.
To verify pronunciation of your name
- Dial 0 from campus phone
- Ask for yourself
- If not correct, immediately press * and ask for problem report line
- Record the correct pronunciation.
The system recognizes my formal name but most people know me as “X”.
Telecom can add an alternate name for you. Just send an email request to telecom@syr.edu.
How do I change the telephone number for myself in the NameConnector?
Calls directed to you are directed to the telephone number listed for you in Myslice.
If you want to verify your telephone number or change it,
- Login to MySlice
- Go to Personal Services
- View/Update Phone Numbers
- Under “Phone Type” Select “Business” from the drop down menu
- Be sure the telephone number listed is your campus number, beginning with 315-443-XXXX
- Click on SAVE
Allow up to 2 days for the change to take place
Does this system replace the University Operator?
No, we will continue to have University operators. This is an enhancement to the University information center.
What if two or more people have the same name?
The system will give you a choice with additional information “tiebreaker” for you to choose the correct person. Example:
“There is more than one listing for John Smith. Please say John Smith, Chemistry, John Smith Engineering.”
What if our Department is not found in the Name Connector?
Call into the Name Connector by pressing 0 on your telephone keypad. Once connected ask for Problem Report line. You will be transferred into a voice mail box where you can give us the information that needs to be added. Please leave your name and telephone number for follow up information, if needed. This is updated daily.
I really don’t want to listen to the instructions when calling into Name Connector, what can I do?
You can barge in! No need to wait until the end of the prompt…Just barge in or press the * key to hear…Name please
Can I call the Name Connector from off of campus?
During normal business hours it can be called from a campus telephone. After business hours and on weekends you can call 443-1870 and get connected.
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