Information Technology and Services

About Requests
Wiring
  • So that we may best assist you; all requests must be made in writing.
  • In order for your work request to be scheduled, all of the requested information must be supplied.
  • Requests will not be accepted from student employees, graduate assistants or any other unauthorized staff members.

Computer Not Working?

Here's a few easy trouble shooting steps you can take if your machine is not working properly:

  • Have you done a cold reboot? Not just a restart, but turn the machine off, wait a few minutes and turn it back on?
  • Plug another known working PC or laptop into the problem port and see if that works?
  • Trying plugging your machine into a known working port. If the machine works fine in another port, please let us know.

To Make a Request

If you wish to make a wired or wireless connection request; please complete the appropriate Request Form, using either Firefox or Chrome browser, and we will be in touch with you shortly:

To request a NEW wired connection or a site survey for additional wireless coverage


To MOVE an existing wired connection


Costs

  • Site surveys/estimates are provided at no charge with the exception of more complex surveys.
  • A technician will be assigned to perform a site visit and cost estimate. The technician will advise you as part of their survey and estimate as to what course of action is needed.
  • If there is no cabling or jack in the room please make note of this in your e-mail, since additional charges will apply.
  • If a new pathway for voice/data cable or an electrical outlet is needed, you may be instructed to contact Physical Plant for installation.

Billing

  • An official request includes the chart string that you wish to be charged and must be made by the authorized signer for that department/account.
  • There is no need to send an ID; all charges will be billed directly through the Pinnacle Telecommunications system and will appear on your monthly Telecommunications statement.
  • If any questions, please visit our billing page.

Scheduling

  • Installation requests will be scheduled within 3-7 business days after all of the required information is provided.
  • You may expect a wait of at least 7-10 business days during peak times.
  • Any requests for installation during the summer must be made 6 weeks prior to the start of fall semester in order for the work to be scheduled and completed prior to the start of classes.

Complex Surveys

  • Any surveys that include entire buildings, new construction projects, or large wireless network installations will be billed at an hourly rate.
  • Please send all requests for estimates to netconn@listserv.syr.edu and a technician will be in touch with you regarding the site survey.