Information Technology Services (ITS) has been working to prepare for the coming semester. Here are some items you should keep in mind as you get ready to head for Syracuse University.
Remember that your computer needs to be secure when it is connected to the SU network. To minimize problems, we recommend that you take a few minutes to make sure that your:
These checks can be done before you get to campus, or after you arrive.
Be sure to connect it to AirOrangeX, SU’s high-speed, secure wireless network. Visit the AirOrangeX page on Answers.syr.edu for instructions for your device.
There’s a new wireless network in the SU residence halls. Gadgets&Games is an open network. Anyone can use it, but it has no security provided. It’s provided for many (but not all) game systems, TVs, streaming devices and other devices to access the Internet only. Laptops, tablets, and smartphones SHOULD NOT be on Gadgets&Games, since they can all use AirOrangeX, which does provide security. The Gadgets&Games network cannot be used to access campus resources, including Blackboard, email, MySlice, and any SU websites.
Lynda.com is a leading online learning company that helps anyone learn business, technology, and creative skills to achieve personal and professional goals. As an SU student, you have unlimited access to the lynda.com video library of more than 4,000 engaging, top-quality courses, including almost 300,000 tutorials taught by recognized industry experts. You can learn on the go with the lynda.com mobile site, on Roku, and the free apps for iPhone, iPad, and Android devices.
Remember, as a current student at Syracuse University, you can use your SUmail student email account to download and install Office 365 ProPlus applications (including Word, Excel, and PowerPoint) on up to five computers (PC and Mac) and five mobile devices (iPhone, iPad, Android smartphone, Windows Phone). Please visit the Office 365 page on Answers.syr.edu for complete details and instructions.
Explore all the other services ITS make available to you by visiting the ITS Student Services page on Answers.syr.edu.
Syracuse University Mobile is available free in the Google Play store and Apple App store. The app offers a wealth of current information about the University, and it provides safe, secure access to information in MySlice. The app enables students to view their class schedules and grades and search for classes, and offers Centro bus tracking. The app delivers the latest University news and events and provides access to the University’s online directory to search for students, faculty, and staff; campus maps; interactive SU social media; and more.
The Technology Guide brings valuable advice and how-to information right to your iOS or Android mobile device. It’s a go-to source for hooking up with the wide array of available University technology services and resources. Look for the Technology Guide in the SU Guides app. If you don’t already have the free SU Guides app, go to the iTunes App Store or the Google Play Store and search for "Syracuse University Guides." Or, visit the Guidebook SU Guides page to have the download link sent to you via text message. Install the SU Guides app, then download the Technology Guide. You can also view the guide on the web through the SU Guides mobile site (the web version works best with IE and Firefox, and doesn’t have the full functionality or appearance as the mobile version).
If your computer came with or prompted the creation of CDs/DVDs/USBs for recovery or operating system reinstallation purposes, be sure to bring them, especially your Windows or Macintosh operating system media. Also, be sure to bring original media and subsequent upgrades (if applicable) and any license or key codes for the additional software you have loaded on your computer. These will be necessary for you, or a technician in the ITS Service Center, to reload your computer software should you have a hard drive failure or other serious problem that requires software reinstallation.
Be sure to bring the administrative password for your computer, in case it’s needed to change settings on your machine.
Back up your stuff to an external location! If your computer fails and you haven't backed up your work, photos, music or other important files, they may be lost forever. Whether you choose a hardware option such as an external hard drive, or an online cloud service, make sure to protect your data.
All student residences, almost all buildings, and many public areas at Syracuse University are covered completely by the AirOrangeX wireless network. Please leave any wireless access points (i.e., routers, Airports, MiFi/personal hotspots) at home. Use of personal wireless access points is not permitted on campus. These devices--as well as “mobile hot spots” created by tablets and smartphones-- do not work or co-exist with the wireless network and will disrupt it, interrupting service to users. If you need additional network connections in your SU residence, you can use a wired router or hub. For information about routers and access points on campus visit the router page on the ITS website.
Similarly, WiFi wireless printers can interfere with the wireless network, and most wireless printers will not work on campus WiFi networks, including Syracuse University’s, because they were designed for smaller or less secure home networks. We recommend disabling the wireless feature and using a Bluetooth connection or USB cable instead.
While the variety of great online content grows daily, downloading and sharing copyrighted material online (including music, movies, TV shows, and games) without permission is unethical and illegal, as well as contrary to SU policy. The entertainment industry is now more vigilant than ever. Illegal distribution of copyrighted materials may subject you to University, criminal and civil penalties.
Please visit the filesharing page on the ITS website to find out about copyright law, SU’s related policies, and legal alternatives for downloading. If you would like a paper copy of this information, contact the ITS Service Center at email@example.com or (315) 443-2677.
If you live in an SU residence hall and have a new TV (or took your TV home for the break), read this.
Your campus residence receives more than 86 HD digital video & 45 digital music channels, plus HBO and Showtime, without the need for a cable box. All channels are transmitted in Clear QAM format. You can download the channel listing and get more information at its.syr.edu/cabletv.
If you are living off campus, you can subscribe to a local commercial Internet Service Provider (ISP) to connect to the SU campus network and the Internet. For options, visit the Connecting Off Campus page on the ITS website.
You will need to change your SU NetID password at least once a year. Thirty days in advance of the date your password will expire you will start receiving email notifications advising of the expiration date and requesting that you change your SU NetID password. If you allow your password to expire you will not be able to use wireless networks, MySlice, Blackboard, SUMail, or any other University systems. Change your SU NetID password before the expiration date and you will avoid the need to call or visit the ITS Service Center, or download an SMS unlock code to have your account re-enabled and your password reset. For more information, log into Answers.syr.edu and search for password change.
You can get assistance from ITS in several ways:
In addition to the ITS Service Center in room 1-227 of the Center for Science and Technology (through the double glass doors off the Milton Atrium), during Syracuse Welcome week a temporary satellite ITS Service Center will be available in the Goldstein Student Center on South Campus. Visit the Support Services page on the ITS website for detailed information about ITS Support Services, including locations and hours for walk-in support.
We look forward to your return! Please travel safely.
Article by: Christopher C. FinkleContact Information: ITS Service Center, firstname.lastname@example.org, 315.443.2677
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