System Alerts & Statuses

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes or outages) here on the System Status page and by email to the NOTIFY_ITS listserv.

ITS will notify the campus community of any confirmed outage.  Outage alerts will be posted on this page under Unscheduled System Alerts or Scheduled System Downtimes. ITS will notify the campus community when the issue is resolved. Actual problem resolution time can vary, depending on the nature and cause of the disruption.  ITS views any situation that results in a widespread disruption of message delivery as critical, and applies all due resources and effort towards an accurate diagnosis and expeditious resolution of the problem.

Weekly Outage Windows

Information Technology Services (ITS) computing and network systems may be unavailable for weekly routine maintenance activities or upgrades during the day- and time- periods listed below:

  • Tuesday: between 4 a.m. and 7 a.m.
  • Saturday and Sunday: between 6 a.m. and 10 a.m.

Unscheduled System Alerts

Scheduled System Downtimes

Dineen Hall Network to be Unavailable - scheduled

12/17/2025
Description: In order to apply an upgrade, Dineen Hall’s wired and wireless internet will be unavailable for some time between 6:00 a.m. to 6:55 a.m. ET on Wednesday, December 17, 2025, Thursday, December 18, 2025 and Friday, December 19, 2025.

REDCap to be Unavailable - scheduled

12/16/2025
Description: REDCap will undergo scheduled maintenance on Tuesday, December 16, 2025. REDCap will be unavailable during the upgrade process which is expected to last the entire business day (approximately 8:00 a.m. to 6:00 p.m. ET). An outage message/description mimicking the current MOTD will be viewable when visiting the site during the outage.

MySlice to be Unavailable - scheduled

12/14/2025
Description: In order to apply an upgrade, MySlice will be unavailable from 6:00 a.m. to 10:00 a.m. ET on Sunday, December 14, 2025. The JAMS scheduler will also have a maintenance window in place during this time to accommodate the PS changes.

211 Chinook Network to be Unavailable - scheduled

12/16/2025
Description: In order to apply an upgrade, 211 Chinook wired and wireless internet will be unavailable for up to 15 minutes some time between 6:00 a.m. to 7:00 a.m. ET on Tuesday, December 16, 2025.

Windows and Linux Servers to be Unavailable - scheduled

12/14/2025
Description: All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain, and ITS Linux servers which have an update group membership, will be restarted to apply system patches on Sunday, December 14, 2025 or Tuesday, December 16, 2025. Windows servers will patch between 2:00 a.m. to 7:00 a.m. ET, while Linux servers will patch between 1:00 a.m. to 7:00 a.m. ET, as determined by update group membership. Services on each Windows server will be unavailable for roughly 10-20 minutes. If installed updates require a Linux server to reboot, services will experience a short outage, typically less than 5 minutes.

dmc.syr.edu Brief Outage - scheduled

12/15/2025
Description: In order to apply an upgrade, dmc.syr.edu will be unavailable for about 5 minutes some time between 6:30 a.m. to 7:00 a.m. ET on Monday, December 15, 2025.

reserves.syr.edu to be Unavailable - scheduled

12/16/2025
Description: In order to apply an upgrade, reserves.syr.edu will be unavailable from 7:00 a.m. to 11:00 a.m. ET on Tuesday, December 16, 2025.

vCenter and Virtual Machine Consoles to be Unavailable - scheduled

12/13/2025
Description: In order to apply an upgrade, vCenter and virtual machine consoles will be unavailable from 7:00 a.m. to 10:00 a.m. ET on Saturday, December 13, 2025. RDP and SSH can still be used to directly access virtual machines. Virtual machine uptimes will not be affected.

How to Subscribe to Outage Notification

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

  1. Click this link: listserv@listserv.syr.edu
  2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
  3. Include the following line in the body of the message: subscribe NOTIFY_ITS Your_name
  4. You may omit your name if your email program automatically includes it in your email header.
  5. Send the email.

You will receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.

Questions?

Information Technology and Services
Phone: (315) 443-2677
Email: help@syr.edu or fill out a help ticket