System Alerts & Status

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes or outages) here on the System Status page and by email to the NOTIFY_ITS listserv.

ITS will notify the campus community of any confirmed outage.  Outage alerts will be posted on this page under Unscheduled System Alerts or Scheduled System Downtimes. ITS will notify the campus community when the issue is resolved. Actual problem resolution time can vary, depending on the nature and cause of the disruption.  ITS views any situation that results in a widespread disruption of message delivery as critical, and applies all due resources and effort towards an accurate diagnosis and expeditious resolution of the problem.

Unscheduled System Alerts

Scheduled System Downtimes

MySlice, Financials, HCM, and SA to be unavailable - scheduled

9/22/2018
Description: Due to upgrades of PeopleTools, the MySlice portal and all of the services accessed through the portal will be unavailable between 6:00 a.m. and 6:00 p.m. ET on Saturday, September 22, 2018. This outage includes the PeopleSoft HCM and SA systems, the PeopleSoft Financials system, and MyReports. In addition, the following online services which are accessed through MySlice will be unavailable: All Self-Service applications, Holds, Course Catalog and Class Search services, Global Survey, Orange Alert, General Ledger, Accounts Payable, Purchasing, Grants, Budget, Asset Management and Endowments, Financial Aid Portfolio, Student Loan Lenders, Student Athletic Management, Faculty Center, Effort Reporting, Housing and MealPlan Services, and Parking Services.

Brief Interruption of NetID services, DMC web application, and other IdM services - scheduled

9/18/2018
Description: Due to migration of Juniper firewall resources to new infrastructure, NetID (self-serv) services and the DMC web application, as well as logins to systems using the enterprise directory (sudir) and shibboleth/ping for authentication (including Blackboard, Peoplesoft, Orange Tracker, Lynda.com, Salesforce, Qualtrics, and Google Apps), will be interrupted for about ten seconds sometime between 6:00 a.m. and 7:00 a.m. ET on Tuesday, September 18, 2018.

Splunk to be unavailable - scheduled

9/18/2018
Description: Work to install an upgrade will make Splunk web UI and API (splunk.syr.edu and smart.syr.edu) unavailable between 6:00 a.m and 6:30 a.m. ET on Tuesday, September 18, 2018.

Windows services to be unavailable - scheduled

9/18/2018
Description: All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain will be restarted in order to apply system patches. Servers will reboot in phases starting at 2:00 a.m. ET on Tuesday, September 18, 2018. Services on each server will be unavailable for roughly 10-20 minutes sometime between 2:00 a.m. and 7:00 a.m.

How to Subscribe to Outage Notification

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

  1. Click this link: listserv@listserv.syr.edu
  2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
  3. Include the following line in the body of the message: subscribe NOTIFY_ITS Your_name
  4. You may omit your name if your email program automatically includes it in your email header.
  5. Send the email.

You will receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.

Questions?

Information Technology and Services
Phone: (315) 443-2677
Email: help@syr.edu or fill out a help ticket