System Alerts & Statuses

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes or outages) here on the System Status page and by email to the NOTIFY_ITS listserv.

ITS will notify the campus community of any confirmed outage.  Outage alerts will be posted on this page under Unscheduled System Alerts or Scheduled System Downtimes. ITS will notify the campus community when the issue is resolved. Actual problem resolution time can vary, depending on the nature and cause of the disruption.  ITS views any situation that results in a widespread disruption of message delivery as critical, and applies all due resources and effort towards an accurate diagnosis and expeditious resolution of the problem.

Weekly Outage Windows

Information Technology Services (ITS) computing and network systems may be unavailable for weekly routine maintenance activities or upgrades during the day- and time- periods listed below:

  • Tuesday: between 4 a.m. and 7 a.m.
  • Saturday and Sunday: between 6 a.m. and 10 a.m.

Unscheduled System Alerts

Scheduled System Downtimes

UC4 Web Interface Brief Interruption - scheduled

6/06/2023
Description: In order to apply updates, the UC4 web interface will be unavailable for less than 1 minute sometime between 5:30 a.m. and 5:45 a.m. ET on Tuesday, June 6, 2023.

Campus Wi-Fi Upgrade - scheduled

6/07/2023
Description: In order to apply an upgrade to campus Wi-Fi, any non-guest Wi-Fi users attempting to authenticate will not be able to do so between 6:00 a.m. and 7:00 a.m. ET on Wednesday, June 7, 2023.

Carnegie Library Network to be Unavailable - scheduled

6/06/2023
Description: In order to apply an upgrade, users at Carnegie Library will experience an interruption to wired and wireless internet for two outages of approximately 6 minutes each, some time between 4:00 a.m. and 7:00 a.m. ET on Tuesday, June 6, 2023.

Shaffer Art Network to be Unavailable - scheduled

6/06/2023
Description: In order to apply an upgrade, users at Shaffer Art will experience an interruption to wired and wireless internet for two outages of approximately 6 minutes each, some time between 4:00 a.m. and 7:00 a.m. ET on Tuesday, June 6, 2023.

The Women's Building Network to be Unavailable - scheduled

6/06/2023
Description: In order to apply an upgrade, users at the Women's Building will experience an interruption to wired and wireless internet for two outages of approximately 6 minutes each, some time between 4:00 a.m. and 7:00 a.m. ET on Tuesday, June 6, 2023.

Syracuse Stage Network to be Unavailable - scheduled

6/07/2023
Description: In order to apply an upgrade, users at Syracuse Stage will experience an interruption to wired and wireless internet for two outages of approximately 6 minutes each, some time between 4:00 a.m. and 7:00 a.m. ET on Wednesday, June 7, 2023.

111 Waverly Network to be Unavailable - scheduled

6/07/2023
Description: In order to apply an upgrade, users at 111 Waverly will experience an interruption to wired and wireless internet for two outages of approximately 6 minutes each, some time between 4:00 a.m. and 7:00 a.m. ET on Wednesday, June 7, 2023.

Key Server to be Unavailable - scheduled

6/06/2023
Description: In order to apply an upgrade, Key Server will be unavailable between 8:30 a.m. and 10:30 a.m. ET on Tuesday, June 6, 2023.

621 Skytop Network to be Unavailable - scheduled

6/08/2023
Description: In order to apply an upgrade, users at 621 Skytop will experience an interruption to wired and wireless internet for two outages of approximately 10 minutes each, some time between 4:00 a.m. and 7:00 a.m. ET on Thursday, June 8, 2023.

640 Skytop Network to be Unavailable - scheduled

6/08/2023
Description: In order to apply an upgrade, users at 640 Skytop will experience an interruption to wired and wireless internet for two outages of approximately 10 minutes each, some time between 4:00 a.m. and 7:00 a.m. ET on Thursday, June 8, 2023.

UVAG, ASG, LSC, Warehouse, Slocum, MSM Networks to be Unavailable - scheduled

6/08/2023
Description: In order to apply an upgrade, users at UVAG, ASG, LSC, Warehouse, Slocum, and MSM will experience an interruption to wired and wireless internet for two outages of approximately 10 minutes each, some time between 4:00 a.m. and 7:00 a.m. ET on Thursday, June 8, 2023.

CBORD GET Components to be Unavailable - scheduled

6/05/2023
Description: In order to apply an upgrade, some components for GET will be unavailable from 7:00 a.m. ET on Monday, June 5, 2023 through 5:00 p.m. ET on Tuesday, June 6, 2023. The impacted applications include the CBORD GET application and website, photo upload via GET, add to balance transactions via GET, Cuse Cash usage at campus vending machines, Cuse Cash usage through GrubHub for on campus merchants, and Cuse Cash usage through eCampus for textbook purchases.

How to Subscribe to Outage Notification

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

  1. Click this link: listserv@listserv.syr.edu
  2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
  3. Include the following line in the body of the message: subscribe NOTIFY_ITS Your_name
  4. You may omit your name if your email program automatically includes it in your email header.
  5. Send the email.

You will receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.

Questions?

Information Technology and Services
Phone: (315) 443-2677
Email: help@syr.edu or fill out a help ticket