System Alerts & Status

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes or outages) here on the System Status page and by email to the NOTIFY_ITS listserv.

ITS will notify the campus community of any confirmed outage.  Outage alerts will be posted on this page under Unscheduled System Alerts or Scheduled System Downtimes. ITS will notify the campus community when the issue is resolved. Actual problem resolution time can vary, depending on the nature and cause of the disruption.  ITS views any situation that results in a widespread disruption of message delivery as critical, and applies all due resources and effort towards an accurate diagnosis and expeditious resolution of the problem.

Weekly Outage Windows

Information Technology Services (ITS) computing and network systems may be unavailable for weekly routine maintenance activities or upgrades during the day- and time- periods listed below:

  • Tuesday: between 4 a.m. and 7 a.m.
  • Saturday and Sunday: between 6 a.m. and 10 a.m.

Unscheduled System Alerts

Scheduled System Downtimes

Blackboard to be unavailable - scheduled

11/26/2019
Description: Maintenance on Blackboard NetApp storage will make Blackboard unavailable between1:00 a.m. and 2:00 a.m. ET on Tuesday, November 26, 2019 while the update is being performed.

MySlice, Campus Solutions, HR/Payroll and Financials system to be unavailable - scheduled

12/08/2019
Description: In order for Information Technology Services to perform work to apply regular scheduled patches and fixes, the MySlice portal and all of the services accessed through the portal will be unavailable between 6:00 a.m. and Noon ET on Sunday, December 8, 2019. This outage includes MySlice, the Human Capital Management (HCM) system, the Campus Solutions (CS) system, the Financials system and MyReports. During the downtime, MySlice and all applications that are accessed only through MySlice will be unavailable. For a complete list of applications that will be unavailable during the downtime, including certain online services accessed through MySlice, refer to this page: https://answers.syr.edu/x/noR0BQ

How to Subscribe to Outage Notification

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

  1. Click this link: listserv@listserv.syr.edu
  2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
  3. Include the following line in the body of the message: subscribe NOTIFY_ITS Your_name
  4. You may omit your name if your email program automatically includes it in your email header.
  5. Send the email.

You will receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.

Questions?

Information Technology and Services
Phone: (315) 443-2677
Email: help@syr.edu or fill out a help ticket