System Alerts & Statuses

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes or outages) here on the System Status page and by email to the NOTIFY_ITS listserv.

ITS will notify the campus community of any confirmed outage.  Outage alerts will be posted on this page under Unscheduled System Alerts or Scheduled System Downtimes. ITS will notify the campus community when the issue is resolved. Actual problem resolution time can vary, depending on the nature and cause of the disruption.  ITS views any situation that results in a widespread disruption of message delivery as critical, and applies all due resources and effort towards an accurate diagnosis and expeditious resolution of the problem.

Weekly Outage Windows

Information Technology Services (ITS) computing and network systems may be unavailable for weekly routine maintenance activities or upgrades during the day- and time- periods listed below:

  • Tuesday: between 4 a.m. and 7 a.m.
  • Saturday and Sunday: between 6 a.m. and 10 a.m.

Unscheduled System Alerts

Scheduled System Downtimes

Multiple applications/services to be unavailable - scheduled

5/22/2022
Description: Work to apply Oracle updates to stay current and put PSU (security patches) in place will make multiple applications unavailable between 6:00 a.m. and 10:00 p.m. ET on Sunday, May 22, 2022. The following production applications will be unavailable during this outage: MySlice, Campus Solutions, Financials, HCM, Degree Works, Data Warehouse, FAST, Directory, MSDS, EST, ERS, Versatile, DW Archive , Orange Tracker, Answers, RMAN, FAMIS, DPS, SU Department Database, IDM, Cascade, DataStage, IVMS databases, ESSBASE, OIRA databases, DWUserspace.

Windows services to be unavailable - scheduled

5/15/2022
Description: All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain will be restarted in order to apply system patches. Servers will reboot in phases starting at 2:00 a.m. ET on Sunday, May 15, 2022 and again Tuesday, May 17, 2022. Services on each server will be unavailable for roughly 10-20 minutes sometime between 2:00 a.m. and 6:00 a.m. ET.

Update to Zoom Login Methods - scheduled

5/24/2022
Description: The ITS-AASC team is adjusting the Zoom system to only allow Single Sign On (SSO) logins effective 7:00 a.m. ET on Tuesday, May 24, 2022. Users will not be able to use the Work Email login method. This change will only impact the standard SU Zoom system. For documentation on this process, please visit https://answers.syr.edu/x/zIbjCQ The Google (g.syr.edu) login method will still be available with the HIPAA-compliant Zoom system. Syracuse University managed computers will automatically use SSO to log in users.

Ensemble Streaming to be Disabled - scheduled

5/16/2022
Description: ITS will turn off Ensemble streaming at 6:00 a.m. ET on Monday, May 16, 2022 followed by the complete decommissioning of Ensemble on Wednesday, June 15, 2022. Any content stored in Ensemble will be inaccessible as of that date. If your Blackboard course directs to Ensemble content, please update it with links to the Kaltura video platform as needed. You can learn more about transferring Ensemble media to Kaltura on Answers: https://answers.syr.edu/x/uKQUBw

How to Subscribe to Outage Notification

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

  1. Click this link: listserv@listserv.syr.edu
  2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
  3. Include the following line in the body of the message: subscribe NOTIFY_ITS Your_name
  4. You may omit your name if your email program automatically includes it in your email header.
  5. Send the email.

You will receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.

Questions?

Information Technology and Services
Phone: (315) 443-2677
Email: help@syr.edu or fill out a help ticket