System Alerts & Statuses

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes or outages) here on the System Status page and by email to the NOTIFY_ITS listserv.

ITS will notify the campus community of any confirmed outage.  Outage alerts will be posted on this page under Unscheduled System Alerts or Scheduled System Downtimes. ITS will notify the campus community when the issue is resolved. Actual problem resolution time can vary, depending on the nature and cause of the disruption.  ITS views any situation that results in a widespread disruption of message delivery as critical, and applies all due resources and effort towards an accurate diagnosis and expeditious resolution of the problem.

Weekly Outage Windows

Information Technology Services (ITS) computing and network systems may be unavailable for weekly routine maintenance activities or upgrades during the day- and time- periods listed below:

  • Tuesday: between 4 a.m. and 7 a.m.
  • Saturday and Sunday: between 6 a.m. and 10 a.m.

Unscheduled System Alerts

Scheduled System Downtimes

DataInsights (Tableau) to be Unavailable - scheduled

7/13/2024
Description: Work to upgrade DataInsights (Tableau Server) to the latest version, 2023.1.14, will render the service unavailable/unreachable between 11:00 a.m. and 6:00 p.m. ET on Saturday, July 13, 2024.

Windows and Linux Servers to be Unavailable - scheduled

7/14/2024
Description: All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain, and ITS Linux servers which have an update group membership, will be restarted to apply system patches on Sunday, July 14, 2024 or Tuesday, July 16, 2024. Windows servers will patch between 2:00 a.m. to 7:00 a.m. ET, while Linux servers will patch between 1:00 a.m. to 7:00 a.m. ET, as determined by update group membership. Services on each Windows server will be unavailable for roughly 10-20 minutes. If installed updates require a Linux server to reboot, services will experience a short outage, typically less than 5 minutes.

Splunk to be Unavailable - scheduled

7/13/2024
Description: In order to apply an upgrade, Splunk web UI and API at smart.syr.edu and smartapi.syr.edu will be unavailable for 15 to 30 minutes some time between 8:00 a.m. to 9:00 a.m. ET on Saturday, July 13, 2024.

Cisco Phones to be Unavailable - scheduled

7/13/2024
Description: In order to apply an upgrade, all Cisco model 8841 phones will be unavailable for usage for a few minutes each, some time between 5:00 p.m. to 8:00 p.m. ET on Saturday, July 13, 2024. Upgrades will not occur if a phone call is in progress, but new calls cannot be placed or received while the upgrade occurs.

How to Subscribe to Outage Notification

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

  1. Click this link: listserv@listserv.syr.edu
  2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
  3. Include the following line in the body of the message: subscribe NOTIFY_ITS Your_name
  4. You may omit your name if your email program automatically includes it in your email header.
  5. Send the email.

You will receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.

Questions?

Information Technology and Services
Phone: (315) 443-2677
Email: help@syr.edu or fill out a help ticket