System Alerts & Statuses

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes or outages) here on the System Status page and by email to the NOTIFY_ITS listserv.

ITS will notify the campus community of any confirmed outage.  Outage alerts will be posted on this page under Unscheduled System Alerts or Scheduled System Downtimes. ITS will notify the campus community when the issue is resolved. Actual problem resolution time can vary, depending on the nature and cause of the disruption.  ITS views any situation that results in a widespread disruption of message delivery as critical, and applies all due resources and effort towards an accurate diagnosis and expeditious resolution of the problem.

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

  1. Click this link:
  2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
  3. Include the following line in the body of the message: subscribe NOTIFY_ITS Your_name
  4. You may omit your name if your email program automatically includes it in your email header.
  5. Send the email.

You will probably receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.


Information Technology and Services
Phone: (315) 443-2677
Email: or fill out a help ticket

Unscheduled System Alerts

Ensemble authentication issue - RESOLVED - alert

Description: As of 11 am on March 13, 2018 the problem with Ensemble has been resolved

Ensemble authentication issue - alert

Description: As of March 12, 2018 - Users are unable to log into Ensemble. ITS is working with Ensemble Administrators to resolve the issue

Blackboard UPDATE - alert

Description: The Blackboard system is functioning again.

Scheduled System Downtimes

OnBase to be unavailable - scheduled

Description: Routine maintenance work will make OnBase unavailable between 6:00 a.m. and 10:00 a.m. ET on Sunday, March 18, 2018.

Blackboard to be unavailable - scheduled

Description: Work to reconfigure its file storage and apply encryption service will make the Blackboard Learning Management System unavailable between 6:00 p.m. ET on Friday, March 16, 2018 and 6:00 a.m. ET Saturday, March 17, 2018.

SUShare to be unavailable - scheduled

Description: SUshare will be down for maintenance and resource reallocation between 6:00 a.m. and 6:30 a.m. ET on Tuesday, March 20, 2018.