ITS Support Services

Information Technology Services (ITS) provides a variety of support options for students, faculty, and staff. Additional computing support services are provided by school, college, and departmental computing support staff.

Not Sure Who to Contact?

Whether ITS has your solution or not, we are committed to help guide you to the support you need. If you are unsure who to contact directly for support, please contact ITS using the general contact information below and we'll get you pointed in the right direction.

ITS also provides a public self-help and information repository, Answers. There you can find how-to guides and information regarding Syracuse University, information technology related or otherwise. 

General Information Technology Support

Information Technology Services operates a walk-in computing service center on the Syracuse University campus in the room 1-227 Center for Science & Technology/ Life Sciences Building complex on North Campus. If you require general IT related assisted, please contact the ITS Service Center in the follow ways:

Students seeking technical support specific to a school or college, such as course related software and school or college managed labs, please contact the school/college support team

Faculty and staff seeking support for office or work computer related issues, such as office printer or university issued computers and software, please contact your appropriate school/college or administrative departmental support staff

Classroom Technology Support

ITS' Learning Environments and Media Production (LEMP) provides academic technology services including classroom technology support. If you require classroom technology support, contact us in the following ways:

For complete information about LEMP's academic technology services, visit the Learning Environments and Media Production home page.

Online Learning Support

ITS' Online Learning Services (OLS) provides leadership and support in the appropriate use of technology for teaching, learning, and research. If you require immediate assistance with online learning technology, such as Blackboard, please contact us in the following ways:

  • Hours of Operation
  • Phone - 315.443.2677
  • Email - help@syr.edu
  • Walk-In - Visit 1-227 Center for Science and Technology and ask for Blackboard assistance

For complete information about OLS' teaching learning services, visit the Online Learning Services home page