Departments

Office of the CIO

The Office of the CIO supports the Vice President for Information Technology and Chief Information Officer (CIO), who develops and implements strategies to ensure that ITS is providing central technology support across both the academic and administrative operations of the University, and provides day-to-day leadership and administration of the Information Technology Services (ITS) department.

Eric Sedore
Interim Vice President for Information Technology and Chief Information Officer
essedore@syr.edu

Academic Services

Academic Services provides support, learning and classroom technology, public computer labs, media, and web technologies and services through Learning Environments and Media Production (LEMP), Academic Applications and Services Centers (AASC), and Online Learning Services.

Jenny Gluck
Associate Chief Information Officer for Academic Services
jsgluck@syr.edu

Business Office

The Business Office is responsible for ITS financial management, administration, and planning; software licensing and digital certificates; and ITS human resources and organizational development.

Anna Kopp
Director of Administration
ajkopp@syr.edu

Mindi Stoffel
Assistant Director, Software Asset Manager
mmstoffe@syr.edu

Core Infrastructure Services

Infrastructure Services encompasses the NetworkingTelecommunications, and Core Infrastructure Services (CIS) groups and keeps the campus connected with data, voice, and cable TV networks while also supporting the campus desktop computing environment for all students, faculty and staff, including email, file storage, remote access, and printing. This group also is responsible for the University’s Network Master Plan.

Eric Sedore
Interim Vice President for Information Technology and Chief Information Officer
essedore@syr.edu

Enterprise Application Systems

Enterprise Application Systems (EAS) supports MySlice, PeopleSoft Campus Solutions, Human Capital Management and Financials, including integration with systems such as OnBase, Degree Works and Orange SUccess.

Cindy Hoalcraft
Associate Chief Information Officer
clhoalcr@syr.edu

Enterprise Technology Group

The Enterprise Technology Group (ETG) provides support for the University’s enterprise data resources and applications. This includes the Syracuse University enterprise data warehouse, as well as the EAB Edify data warehouse and infrastructure. ETG also supports the DataInsights (Tableau), MyReports (Hyperion Interactive Reporting) and Blackbaud CRM (“CITRUS”) analytics tools.

Erik Anderson
Director of Enterprise Technology Group
esande01@syr.edu

Information Security

Information Security (InfoSec) works to protect SU’s data and information technology assets, and those of its students, faculty and staff, from all forms of human and electronic threats and compromise.

Christopher Croad
Information Security Officer
ccroad@syr.edu