Office of the CIO

What We Do

This office supports the Vice President for Information Technology and Chief Information Officer (CIO), who develops and implements strategies to ensure that ITS is providing central technology support across both the academic and administrative operations of the University, and provides day-to-day leadership and administration of the Information Technology Services (ITS) department. The CIO provides leadership and acts as a catalyst for unifying the various information technology visions across campus into one, and is the main consensus builder in coordinating technology acquisition and deployment at Syracuse University.

The Office of the CIO consists of the Executive Office, responsible for ITS leadership, strategic direction and operations; the Business Office, responsible for ITS financial management, administration and planning, software licensing, and ITS human resources and organizational development; and ITS Administration, which manages review of all SU information technology related contracts, liases with University legal counsel on technology issues, handles special projects, and is responsible for the planning, development, and implementation of communications and outreach in support of the programs and services delivered by ITS.

Executive Office

The Executive Office provides the executive platform for ITS initiatives, strategic direction, SU computing infrastructure, information security, and administrative operations support necessary to meet the evolving information technology needs of Syracuse University.

The Associate Chief Information Officers are collectively responsible for the day-to-day operations, maintenance and ongoing development of the central technology support and services for the academic and administrative functions of the University. This includes the campus network and Internet connectivity, enterprise academic and administrative systems, telecommunications, telephone and walk-in service centers, as well as strategic planning, portfolio management, project management, IT contracts, and departmental administration.

Executive Staff

Eric Sedore
Interim Vice President for Information Technology and Chief Information Officer
essedore@syr.edu

Christopher Croad
Chief Information Security Officer
ccroad@syr.edu

Jenny Gluck
Associate Chief Information Officer for Academic Services
jsgluck@syr.edu

Cindy Hoalcraft
Associate Chief Information Officer
clhoalcr@syr.edu

Anna Kopp
Director of Administration
ajkopp@syr.edu

Joseph Giberman
IT Contracts Manager
jmgiberm@syr.edu