Who We Are and What We Do
Need help with an IT related issue or your campus account? Those seeking assistance can contact our Help Desk by calling 315.443.2677 or by emailing firstname.lastname@example.org. Users can also visit our in-person ITS Service Center, chat with us using the link to the bottom right, or submit a request for assistance. Be sure to check Answers.syr.edu for all the latest how-to's and IT resource information.
ITS Help Desk Phone Support HoursPhone support is available at 315.443.2677. If you call after hours, you will have the option to leave a message for support staff to return your call.
Note that users are welcome to email email@example.com, seven days a week, 24 hours a day.
|Day||Phone Support Hours|
|Sunday||8 a.m. - Midnight|
|Monday||8 a.m. - Midnight|
|Tuesday||8 a.m. - Midnight|
|Wednesday||8 a.m. - Midnight|
|Thursday||8 a.m. - Midnight|
|Friday||8 a.m. - 5 p.m.|
|Saturday||8 a.m. - 5 p.m.|
ITS Service Center In-Person Support Hours
The ITS Service Center, located at 1-227 CST in the Life Sciences Complex, is open to assist students! Be sure to check out our full list of in-person support services. Please note that no products or software are sold at the ITS Service Center and that no hardware related repairs are performed.
Students needing in-person assistance, reach us for questions or technical assistance by calling our staff at 315.443.2677 during the phone hours above. If in-person assistance is necessary, support staff are available at the hours below.
|Day||In-Person Support Hours|
|Sunday||12 p.m. - 8 p.m.
|Monday - Thursday||9 a.m. - 8 p.m.|
|Friday||9 a.m. - 3 p.m.|
|Saturday||12 p.m. - 4 p.m.|