Who We Are and What We Do

Need help with an IT related issue or your campus account? Those seeking assistance can contact our Help Desk by calling 315.443.2677 or by emailing help@syr.edu. Users can also visit our in-person ITS Service Center by making an appointment. You can also chat with us using the link to the bottom right or submit a request for assistance. Be sure to check Answers.syr.edu for all the latest how-to's and IT resource information.


ITS Help Desk Phone Support Hours

4th of July Phone Support Hours

Please note that we will be closed on Saturday July 4th. If you have any IT related issue outside of the hours below, please email help@syr.edu.

Normal phone support business hours will resume on Tuesday, July 6th.
DatePhone Support Hours
Sunday, July 4thClosed
Monday, July 5thClosed

Phone support is available at 315.443.2677. If you call after hours, you will have the option to leave a message with support staff.

Note that users are welcome to email help@syr.edu 7 days a week, 24 hours a day.

DayPhone Support Hours
Sunday8 a.m. - Midnight
Monday8 a.m. - Midnight
Tuesday8 a.m. - Midnight
Wednesday8 a.m. - Midnight
Thursday8 a.m. - Midnight
Friday8 a.m. - 5 p.m.
Saturday8 a.m. - 5 p.m.

ITS Service Center In-Person Support Hours

The ITS Service Center, located at 1-227 CST in the Life Sciences Complex, is open by appointment all summer to assist students! Be sure to check out our full list of in-person support services. Note that no products or software are sold at the ITS Service Center and that no hardware related repairs are performed.

Students needing in-person assistance, reach us for questions or technical assistance by calling our staff at 315.443.2677 at the phone hours above. If an in-person appointment is necessary, support staff will schedule an appointment day and time.