Who We Are and What We Do
Need help with an IT related issue or your campus account? Those seeking assistance can contact our Help Desk by calling 315.443.2677 or by emailing help@syr.edu. Users can also visit our in-person ITS Service Center, chat with us using the link to the bottom right, or submit a request for assistance. Be sure to check Answers.syr.edu for all the latest how-to’s and IT resource information.
ITS Help Desk Phone Support Hours
Phone support is available at 315.443.2677. If you call after hours, you will have the option to leave a message for support staff to return your call.
Note that users are welcome to email help@syr.edu, seven days a week, 24 hours a day.
| Day | Phone Support Hours |
|---|---|
| Sunday | 8 a.m. - 10 p.m. |
| Monday | 8 a.m. - 10 p.m. |
| Tuesday | 8 a.m. - 10 p.m. |
| Wednesday | 8 a.m. - 10 p.m. |
| Thursday | 8 a.m. - 10 p.m. |
| Friday | 8 a.m. - 5 p.m. |
| Saturday | 8 a.m. - 5 p.m. |
ITS Service Center In-Person Support Hours
The ITS Service Center, located at 1-227 CST in the Life Sciences Complex, is open for support.
If you are a staff or faculty member, please note, the ITS Service Center does not have representation from your department and cannot assist with departmental needs. If you are not a student, please reach out to your academic or administrative support personnel.
If you are a current student, you can make an appointment here: https://tinyurl.com/bdd9vhws
If you need assistance outside the Service Center business hours, you can reach us by phone at 315.443.2677 or by emailing help@syr.edu. Users can also chat with us using the link to the bottom right, or submit a request for assistance.
| Day | In-Person Support - Summer |
|---|---|
| Saturday | Closed |
| Monday | 12 p.m. - 4 p.m. |
| Tuesday | 12 p.m. - 4 p.m. |
| Wednesday | 12 p.m. - 4 p.m. |
| Thursday | 12 p.m. - 4 p.m. |
| Friday | 12 p.m. - 4 p.m. |
| Sunday | Closed |