Who We Are and What We Do

Need help with an IT related issue or your campus account? Those seeking assistance can contact our Help Desk by calling 315.443.2677 or by emailing help@syr.edu. Users can also visit our in-person ITS Service Center by making an appointment. You can also chat with us using the link to the bottom right or submit a request for assistance. Be sure to check Answers.syr.edu for all the latest how-to's and IT resource information.


ITS Help Desk Phone Support Hours

Phone support is available at 315.443.2677. If you call after hours, you will have the option to leave a message with support staff.

Note that users are welcome to email help@syr.edu 7 days a week, 24 hours a day.

DayPhone Support Hours
Sunday8 a.m. - Midnight
Monday8 a.m. - Midnight
Tuesday8 a.m. - Midnight
Wednesday8 a.m. - Midnight
Thursday8 a.m. - Midnight
Friday8 a.m. - 5 p.m.
Saturday8 a.m. - 5 p.m.

ITS Service Center In-Person Support Hours

The ITS Service Center, located at 1-227 CST in the Life Sciences Complex, will be reopening on Monday, August 17th by appointment only. Be sure to check out our full list of in-person support services available 7 days a week. Please note that no products or software is sold at the ITS Service Center.

Need to Stop By? To make an appointment, visit https://bit.ly/2CVQQlT or call 315.443.2677 during our phone support hours for more details.

Hours Starting August 17After Hours
Sunday - Thursday: 10 a.m. - 6 p.m.Please call 315.443.2677 and leave a message.
Friday - Saturday: 10 a.m. - 5 p.m.