Who We Are and What We Do

Need help with an IT related issue or your campus account? Those seeking assistance can contact our Help Desk by calling 315.443.2677 or by emailing help@syr.edu. Users can also visit our in-person ITS Service Center, chat with us using the link to the bottom right, or submit a request for assistance. Be sure to check Answers.syr.edu for all the latest how-to's and IT resource information.


ITS Help Desk Phone Support Hours

Phone support is available at 315.443.2677. If you call after hours, you will have the option to leave a message with support staff.

Thanksgiving Week Hours: ITS Help Desk phone support will be closed from Thursday, November 25th to Saturday, November 27th. The normal support hours below will resume on Sunday, November 28th.

Note that users are welcome to email help@syr.edu 7 days a week, 24 hours a day.

DayPhone Support Hours
Sunday8 a.m. - Midnight
Monday8 a.m. - Midnight
Tuesday8 a.m. - Midnight
Wednesday8 a.m. - Midnight
Thursday8 a.m. - Midnight
Friday8 a.m. - 5 p.m.
Saturday8 a.m. - 5 p.m.

ITS Service Center In-Person Support Hours

The ITS Service Center, located at 1-227 CST in the Life Sciences Complex, is open to assist students! Be sure to check out our full list of in-person support services. Please note that no products or software are sold at the ITS Service Center and that no hardware related repairs are performed.

Students needing in-person assistance, reach us for questions or technical assistance by calling our staff at 315.443.2677 during the phone hours above. If in-person assistance is necessary, support staff are available at the hours below.

Thanksgiving Week Hours: The ITS Service Center be open 12 p.m. to 4 p.m. Sunday, November 21st to Wednesday, November 24th, and will be closed from Thursday, November 25th to Saturday, November 27th. The normal support hours below will resume on Sunday, November 28th.

DayIn-Person Support Hours
Sunday12 p.m. to 8 p.m.
Monday - Thursday
9 a.m. to 8 p.m.
Friday9 a.m. to 3 p.m.
Saturday12 p.m. to 4 p.m.