Who We Are and What We Do

Need help with an IT related issue or your campus account? Those seeking assistance can contact our Help Desk by calling 315.443.2677 or by emailing help@syr.edu. Users can also visit our in-person ITS Service Center by making an appointment. You can also chat with us using the link to the bottom right or submit a request for assistance. Be sure to check Answers.syr.edu for all the latest how-to's and IT resource information.


Support Hours for the Thanksgiving Holiday

Due to the Thanksgiving holiday, the ITS Help Desk will not be available for phone or in-person support on Thursday, November 26th and Friday, November 27th. Users who require assistance are encouraged to email help@syr.edu or submit a request for assistance.


ITS Help Desk Phone Support Hours

Phone support is available at 315.443.2677. If you call after hours, you will have the option to leave a message with support staff.

Note that users are welcome to email help@syr.edu 7 days a week, 24 hours a day.

DayPhone Support Hours
Sunday8 a.m. - Midnight
Monday8 a.m. - Midnight
Tuesday8 a.m. - Midnight
Wednesday8 a.m. - Midnight
Thursday8 a.m. - Midnight
Friday8 a.m. - 5 p.m.
Saturday8 a.m. - 5 p.m.

ITS Service Center In-Person Support Hours

Due to the campus response to COVID-19, the ITS Service Center will be providing in-person support by appointment only, where feasible, for the remainder of the semester.

The ITS Service Center is located at 1-227 CST in the Life Sciences Complex. Be sure to check out our full list of in-person support services. Note that no products or software are sold at the ITS Service Center and that no hardware related repairs are performed.

Need Technical Assistance? Please begin by calling our staff at 315.443.2677 at the hours above. Support personnel will begin by assisting you remotely. If an in-person appointment is needed, staff will work with you and our in-person staff to determine a convenient time to visit us.

Appointment HoursTo Make an Appointment
Monday - Friday: 12 p.m. - 4 p.m.
Please call 315.443.2677