Winter Break Hours
Please note that our phone support will be available as follows over the break:
- December 20th – December 23rd: 9:00 a.m. – 5:00 p.m.
- December 24th – December 25th: CLOSED
- December 26th – December 30th: 9:00 a.m. – 5:00 p.m.
- December 31st – January 1st: CLOSED
- January 2nd: Regular phone hours resume
Our in-person support will be closed for the duration of Winter Break:
- December 20th – January 12th: CLOSED
- January 13th: Resume normal operating schedule
ITS Help Desk Phone Support Hours
Phone support is available at 315.443.2677. If you call after hours, you will have the option to leave a message for support staff to return your call.
Note that users are welcome to email help@syr.edu, seven days a week, 24 hours a day.
| Day | Phone Support Hours |
|---|---|
| Sunday | 8 a.m. - 10 p.m. |
| Monday | 8 a.m. - 10 p.m. |
| Tuesday | 8 a.m. - 10 p.m. |
| Wednesday | 8 a.m. - 10 p.m. |
| Thursday | 8 a.m. - 10 p.m. |
| Friday | 8 a.m. - 5 p.m. |
| Saturday | 8 a.m. - 5 p.m. |
ITS Service Center In-Person Support Hours
The ITS Service Center, located at 1-227 CST in the Life Sciences Complex, is here to provide in-person support.
If you are a staff or faculty member, please note, the ITS Service Center does not have representation from your department and cannot assist with departmental needs. If you are not a student, please reach out to your academic or administrative support personnel.
If you are a current student, you can stop in during our in-person support hours (listed in the chart below), or make an appointment here: https://tinyurl.com/bdd9vhws
If you need assistance outside the Service Center business hours, you can reach us by phone at 315.443.2677 or by emailing help@syr.edu. Users can also chat with us using the link to the bottom right, or submit a request for assistance.
| Day | In-Person Support Hours |
|---|---|
| Monday - Thursday | 10 a.m. - 8 p.m. |
| Friday | 10 a.m. - 4 p.m. |
| Saturday | 12 p.m. - 5 p.m. |
| Sunday | 10 a.m. - 8 p.m. |