Who We Are and What We Do
Need help with an IT related issue or your campus account? Those seeking assistance can contact our Help Desk by calling 315.443.2677 or by emailing firstname.lastname@example.org. Users can also visit our in-person ITS Service Center, chat with us using the link to the bottom right, or submit a request for assistance. Be sure to check Answers.syr.edu for all the latest how-to’s and IT resource information.
Winter Break Hours
Please note that our phone support will be available as follows over the break:
- December 20th – December 23rd: 9:00 a.m. – 5:00 p.m.
- December 24th – December 25th: CLOSED
- December 26th – December 30th: 9:00 a.m. – 5:00 p.m.
- December 31st – January 1st: CLOSED
- January 2nd: Regular phone hours resume
Our in-person support will be closed for the duration of Winter Break:
- December 20th – January 12th: CLOSED
- January 13th: Resume normal operating schedule
ITS Help Desk Phone Support Hours
Phone support is available at 315.443.2677. If you call after hours, you will have the option to leave a message for support staff to return your call.
Note that users are welcome to email email@example.com, seven days a week, 24 hours a day.
|Day||Phone Support Hours|
|Sunday||8 a.m. - 10 p.m.|
|Monday||8 a.m. - 10 p.m.|
|Tuesday||8 a.m. - 10 p.m.|
|Wednesday||8 a.m. - 10 p.m.|
|Thursday||8 a.m. - 10 p.m.|
|Friday||8 a.m. - 5 p.m.|
|Saturday||8 a.m. - 5 p.m.|
ITS Service Center In-Person Support Hours
The ITS Service Center, located at 1-227 CST in the Life Sciences Complex, is here to provide in-person support.
If you are a staff or faculty member, please note, the ITS Service Center does not have representation from your department and cannot assist with departmental needs. If you are not a student, please reach out to your academic or administrative support personnel.
If you are a current student, you can stop in during our in-person support hours (listed in the chart below), or make an appointment here: https://tinyurl.com/bdd9vhws
If you need assistance outside the Service Center business hours, you can reach us by phone at 315.443.2677 or by emailing firstname.lastname@example.org. Users can also chat with us using the link to the bottom right, or submit a request for assistance.
|Day||In-Person Support Hours|
|Monday - Thursday||10 a.m. - 8 p.m.|
|Friday||10 a.m. - 4 p.m.|
|Saturday||12 p.m. - 5 p.m.|
|Sunday||10 a.m. - 8 p.m.|