Information Technology and Services

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Service Center Services

Contact school, college and departmental support staff


Many faculty and staff receive individualized computing support and information from their support units within their departments.

ITS Support Services: Who we are and what we do


Information Technology and Services (ITS) provides a variety of support options for students, faculty, and staff. Additional computing support services are provided by school, college, and departmental computing support staff.

 Support

ITS Phone Support


(315) 443-2677


 NORMAL PHONE SUPPORT HOURS

Academic Year  

8 am to 5 pm
Monday to Friday

Live support

Summer

8 am to 4:30 pm
Monday to Friday

Live Support

Year-round

 Weekends &
after hours

Call (315) 443-2677
to leave a message

ITS Walk-in Support Centers


Information Technology and Services (ITS) operates two walk-in computing service centers on the Syracuse University campus.  View our map.

Check Available Services

North Campus
Life Sciences/CST Service Center Room 1-227
Normal Hours

Academic Year  

  • Monday to Thursday:
    9 a.m.-9 p.m.
  • Friday: 9 a.m.-3 p.m.
  • Saturday: Noon-6 p.m.
  • Sunday: 2-9 p.m.

Summer
(Effective May 10, 2012)

  • Monday to Thursday:
    10 a.m.-6 p.m.
  • Friday: 10 a.m.-3 p.m.
  • Saturday & Sunday:
    Noon-6 p.m.

South Campus
Goldstein Student Center Room 228-B
Normal Hours

Now by Appointment Only

The ITS Service Center located in the ITS Computer Lab in 107 Goldstein Student Center is no longer available for walk-in service.  The Computer Lab remains open. You can request a support appointment, and an ITS Support Consultant will meet you at the ITS Service Center counter at Goldstein.  Appointments are available at the following days and times:

•    Tuesday and Wednesday from 5 p.m. to 8 p.m.
•    Saturday from 1 p.m. to 4 p.m.

To request an appointment visit http://its.syr.edu/goldstein 

Please request your appointment at least 48 hours in advance to ensure a consultant is available to meet you.  An email will be sent to your SU email address upon confirmation of the appointment day and time.  Please bring your SU ID card to your appointment. If you are unable to make your appointment, please respond to the confirmation e-mail at least 1 hour before it is scheduled to start.