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4 Things to Know Before Claude 101

By Shannon Glennon, AI Technology Transformation Specialist, Syracuse University ITS 

Claude 101 kicks off September 24! This online, monthly series will help you catch up on all things Claude so far, including a couple of new additions this semester. Before the session, here’s a quick refresher on a few Claude basics that will help you get the most out of it.  

Sign in with your SU account. Go to claude.ai and log in with your Syracuse University NetID and password, the same credentials you use for email. (Haven’t requested access yet? Visit getclaude.syr.edu to get started!) If you haven’t signed in for a while, take a minute before the session to confirm you can get in. It saves time and means you can follow along in real time instead of troubleshooting access mid-session. 

Connect Claude to Microsoft 365. If your email, calendar, and Teams messages feel disconnected from your Claude conversations, they don’t have to be. Getting the Microsoft 365 connector set up only takes a few minutes, doing it ahead of time means Claude 101 can build on it instead of spending time on setup. 

Let Claude remember your context. Claude can hold onto details across conversations, things like your role, your projects, and how you like your work written, so you’re not re-explaining yourself every time. If you missed it, here’s the full rundown on how Claude’s memory works and how to shape it. 

Have a second screen or window handy. Claude 101 is hands-on, so it helps to have Claude open next to the session instead of switching back and forth. If you have a second monitor, drag your Claude browser tab over to it. No second monitor? Split your screen instead: on Windows, click the Claude window and press Windows key + Right arrow to snap it to one side, then click another window to fill the other half. On a Mac, hover over the green button in the top left of the Claude window and choose a side to snap it into a split view. Either way, you’ll be set up to try things as we go instead of watching and doing it later. 

See you September 24—don’t forget to register! 

AI Insights for September 15, 2026

This message was originally shared to subscribers September 15, 2026.

Upcoming Events

Tomorrow, Sept. 16, from 9:30 to 10:45 a.m., the AI at Work series takes a hands-on look at Claude Cowork—practical ways to put it to use whether you’re new to Claude or use it daily. Join Us in 2-469 Newhouse or online via Microsoft Teams.

Also, join us Thursday, Sept. 24, for the first Claude 101—a new monthly session covering the fundamentals: getting better answers, what Claude can and can’t do and what’s new this semester. Bring your questions. Sign up for Claude 101 to save your spot.

This Issue’s Tip: Did You Know You Have a Syracuse University Google Account?

Your Syracuse University Google account comes with Gemini—and it can do things a chat window can’t. Point your phone camera at a copier error code, share your screen to work through a formula that won’t cooperate or ask it to make a flyer. Shannon Glennon shows you where to start with Gemini.

News and Views

In Summary

AI’s pace is outrunning its guardrails. Researchers built a zero-click phone worm in about a week, and Anthropic’s latest threat report finds sophisticated attacks no longer require sophisticated attackers. Anthropic’s CEO has since called for an industrywide slowdown. On campus, Harvard’s dean says everyone uses AI constantly, faculty are returning to oral exams and independent evidence that AI improves learning remains thin.

Academia and Higher Education

Industry and Legal

  • Anthropic Releases New Models, Cost Structures and Safeguards (Axios)
  • Anthropic’s $1.5B Piracy Settlement Is Back to Haunt it (Politico)

Public Attitudes and Adoption

Safety, Governance and Policy

  • Top A.I. Leaders Call for Slowing Down A.I. Development (The New York Times)
  • OpenAI’s Chief Scientist Calls for Voluntary Slowdowns (OpenAI)
  • Path to Astra: Critical Capabilities and Frontier Safeguards (OpenAI)
  • SEN. BERNIE SANDERS: Yes, We Must Hit the Pause Button on AI Before It Is Too Late (Fox News)
  • Anthropic Researcher Quits Over ‘Out-of-Control’ AI Fears (The Wall Street Journal)
  • Exclusive: OpenAI Expands Policy Team Amid Legislative Headwinds (Axios)

Security and Misuse

  • A Hacking Tool Built With A.I. Can Breach Phones Without a Click (The New York Times)
  • The Inside Story on Why OpenAI Agents Hacked Hugging Face (Technology Review)
  • Detecting and countering misuse of AI: September 2026 (Anthropic)

Workforce and Jobs

  • Businesses Are Using AI to Transform Work, Not Cut Jobs (Federal Reserve Bank of New York)
  • Korn Ferry Workforce 2026 Report: Unlocking Growth Requires Rethinking How Work Gets Done (Korn Ferry)
  • The New Career Currency: Why Every Student Needs an “AI Portfolio” (LinkedIN)

Access to The New York Times, The Wall Street Journal, The Washington Post and other paywalled content is available to all students, faculty and staff with a valid Syracuse University NetID. Learn more.

Questions?

Email the AI Team at aihelp@syr.edu or book a session. In addition to emailing the team with your questions and ideas, you can check out a wide variety of resources and tutorials at ai.syracuse.edu.

If you received this email as a forward from a helpful colleague, you can subscribe online.

Thank you for reading. Go Orange!

Your Syracuse University Google Account Comes with Gemini. Here’s the Fun Part.

By Shannon Glennon, AI Technology Transformation Specialist, Syracuse University ITS 

You have a Syracuse University Google account. Unless you are a preferred user of Google Workspace, you may not have found it yet. It gives us some more fun ways to use AI! 

Sign in at www.gmail.com with NetID@g.syr.edu (note the “g.syr.edu”) and your NetID password (Note the g.syr.edu). (you might also need to sign out of your personal account first) . The Microsoft two-factor authentication prompt appears the first time and takes your regular NetID and password. Gemini, Google’s AI tool, comes with the account. Once you have logged in to your SU Google account, go to www.gemini.google.com to check it out. 

Gemini can see 

I use Claude Chat for most of my work, but it only knows what I type or upload. Gemini can look through your phone camera and talk with you about what it sees, live. 

Put the Gemini app on your phone, sign in with your @g.syr.edu account, tap the Live icon in the bottom right of the prompt bar, allow access to your device’s microphone, then tap the camera button and, allow access to your device’s camera. Then just talk. 

Try it: Point it at the copier flashing an error code and ask what to do. 

Try it: Point it at the AV panel in a conference room you’ve never presented in and ask how to get your laptop on the screen. 

Try it: Point it at the plant dying on your windowsill and ask what’s wrong with it. 

Gemini can watch your screen 

Same Live mode, different button. Tap share screen and it sees what you see. 

Try it: Open the spreadsheet with the formula that won’t work and ask about it out loud, while you’re looking at it. 

Gemini can make things 

Ask for an image and you get Gemini’s image model, named Nano Banana. It handles text well, so a flyer comes back with the date spelled correctly instead of garbled. 

Try it: “Make a flyer for a coffee hour for new staff, Thursday at 3 p.m., casual and warm.” 

A copier, a conference room, a dying plant and a flyer. That’s a strange list, and that’s exactly the point. This is the kind of help that doesn’t fit neatly into “AI writes things for you.” Start by trying whichever one made you curious! 

Tech Tips: September 2026 Faculty/Staff Newsletter

This message was originally shared to all faculty and staff via email on September 3, 2026.

At a Glance

Each month, Information Technology Services provides tech tips for the Orange community. Pressed for time? Here are this edition’s topics:

AI at Work

The AI at Work series continues Sept. 16 from 9:30 to 10:45 a.m. with a hands-on look at Claude Cowork. Whether you use Claude every day or are just getting started, you’ll leave with practical ways to put it to use. Join in 2-469 Newhouse or online via Microsoft Teams. Register.

    Claude Access

    Claude Enterprise now includes two tools built for bigger jobs. Claude Code takes on programming tasks from the command line or the desktop app. Claude Cowork handles multi-step projects—background research, data cleanup, document prep—and checks in as it goes. Get Claude.

      Now Playing: ITS Summer Series

      Missed a session this summer? Recordings from recent ITS workshops are now available on demand, covering digital accessibility, getting more out of Claude and research computing tools and support. Watch a full session start to finish or skip ahead to the parts you need on the ITS video playlist.

      Claude 101

      Join our new monthly “Claude 101” series covering the essentials of using Claude, plus a look at what’s new this semester. First session: September 24. Live Q&A included. Sign Up.

      Research Computing

      NVIDIA H100 GPUs are now available on OrangeGrid—16 cards, with a three-day runtime cap. This update covers checkpointing, CUDA 13 compatibility and a new Good Neighbor policy. September Update.

      System Statuses

      Is it your Wi-Fi or the service? The Syracuse University system status page shows real-time and historical status for essential tech services—MySlice, Blackboard, Zoom, Microsoft 365, claude.ai and more. Check statuspage.syr.edu to see what’s up, what’s down and what’s under maintenance. Status Page.

      MakerSpace

      The ITS MakerSpace is a hands-on fabrication lab with 20-plus machines—3D printers, laser engravers, textile machines and more—open to students, faculty and staff. Current hours are Monday through Friday, noon to 8 p.m., and weekends, 2 to 6 p.m., on the first floor of Marshall Square Mall (University I.D. required). MakerSpace.

      Digital Accessibility Tip: Sign-Speak

      Sign-Speak is here to stay. After a successful pilot last fall, the free service is now a permanent campus resource—interpreting between American Sign Language and spoken or written English in real time, using just a camera. On-demand, campus-wide support, anytime. Sign-Speak.

      Information Security Tip: Device Readiness

      Get your devices semester-ready. Before the fall rush, take a few minutes to install pending updates on your computer and phone, confirm disk encryption is turned on and restart to let patches finish applying. Up-to-date, encrypted devices are your first line of defense once campus traffic picks back up. Stay Secure.

      AI Insights

      Explore the latest in artificial intelligence with AI Insights. Whether you’re looking to enhance your work with smart tools or simply stay informed, each issue brings you news from higher ed and the tech world and weekly tips. Newsletter. 

      Tech Tips Weekly

      Stay connected and ahead with Tech Tips Weekly—for quick, practical advice to make the most of campus technology. Each week, our TLDR newsletter delivers easy-to-follow how-tos, service updates and insider looks at tools and resources. Subscribe.

      Helpful Resources

      ITS and the campuswide information technology community are available year-round to help with your tech questions. Resources include:

      • Academic and administrative IT staff

      • Classroom Resource Guide

      • ITS Service Center

      • Self-Serv NetID and password management portal

      Thank you for reading. Go Orange!

      Orange Online: September 2026 Student Newsletter

      This message was originally shared to all students via email on September 3, 2026.

      Orange Online at a Glance

      Pressed for time? We have you covered. Here are this edition’s topics:

      AI at Work

      Wondering how AI fits your workflow? The AI at Work series continues Sept. 16 from 9:30 to 10:45 a.m. with a hands-on look at Claude Cowork. Whether you use Claude every day or are just getting started, you’ll leave with practical ways to put it to use. Join in 2-469 Newhouse or online via Microsoft Teams. Register.

      AI Bootcamp

      A collaboration between the Center for Student Excellence and United AI, the AI Bootcamp opens its fall 2026 cohort Sept. 16. Attend five weekly sessions from 7 to 8 p.m. in Room 516, 100 Sims Drive, to earn a verified Syracuse University AI Professional Skills Certificate. It’s free, open to every major and no coding is required. Sign Up.

      Claude Access

      Claude Enterprise—Anthropic’s AI assistant, available to all Syracuse University students—just picked up two new tools. Claude Code takes on programming tasks from the command line or desktop app. Claude Cowork handles multi-step projects like research and document prep. Set up your account at getclaude.syr.edu.

      For more information about the extensive suite of resources available to the campus community, visit ai.syracuse.edu.

      ITS Service Center

      Laptop acting up? Locked out of your account? The ITS Service Center is in the first floor lobby of the Women’s Building, open Monday-Thursday 10 a.m. to 7 p.m. with weekend hours too. Current students can stop by for in-person help with laptops, accounts or Wi-Fi, or reach the Help Desk at 315.443.2677, email help@syr.edu anytime or submit a request. Service Center.

      MakerSpace Hours

      The ITS MakerSpace is a hands-on fabrication lab with 20-plus machines—3D printers, laser engravers, textile machines and more—open to students for coursework, research and personal projects. Academic year hours are Monday through Friday, noon to 8 p.m., and weekends, 2 to 6 p.m., on the first floor of Marshall Square Mall (University I.D. required). MakerSpace.

      Information Security Tip: Phish Bowl

      Spot the scam before it hooks you. The ITS Phish Bowl collects real phishing emails circulating across Syracuse University—fake account alerts, bogus job offers, financial aid scams and more. Check it to see what’s going around, then delete anything that matches. Stay Secure.

      Digital Accessibility Tip: Sign-Speak

      Sign-Speak is here to stay. After a successful pilot last fall, the free service is now a permanent campus resource—interpreting between American Sign Language and spoken or written English in real time, using just a camera. On-demand, campus-wide support, anytime. Sign-Speak.

      AI Insights

      Explore the latest in artificial intelligence with AI Insights, the newsletter for all things AI. Whether you’re looking to enhance your work with smart tools or simply stay informed, each issue brings you news from higher ed and the tech world and weekly AI tips. Newsletter. 

      Tech Tips Weekly

      Stay connected and ahead with Tech Tips Weekly—for quick, practical advice to make the most of campus technology. Each week, our newsletter delivers easy-to-follow how-tos, timely service updates and insider looks at the newest features, tools and resources. Subscribe. 

      Helpful Resources

      ITS and the campuswide information technology community are available year-round to help with your tech questions. Resources include:

      Thank you for reading. Go Orange!