Information Technology and Services

ITS banner

Welcome New Students!


If you need help

ITS consultants are available all year long to assist you in the ITS Service Center in room 1-227 of the Center for Science and Technology (through the double glass doors off the Milton Atrium), by phone at (315) 443-2677, and by email at help@syr.edu.  Visit http://its.syr.edu/supportsvc/ for detailed information about ITS Support Services, including services, locations and hours during the academic year.

You can also search SU’s knowledgebase at: http://answers.syr.edu.

What to do after you apply to SU

NetID

Activate your NetID

Access to the University's computing network and services is controlled by the NetID and password. You should activate your NetID as soon as possible.

SUmail

Access your SU email account

Official email accounts for students are established in a system called SUmail. Check your SUmail regularly and often.



What to do before or after you arrive on campus

Computers

Computing Needs

All of SU's schools and colleges strongly recommend that students bring a computer to campus.

Security

Computing Protection

Antivirus software is required for all computers connected to Syracuse University's wired or wireless network.

Cable TV

Cable Television

Standard service is provided in all SU residential facilities, and premium services are offered at additional cost.

Phone

Telephone

Several phone options are available at SU.



What to do when you arrive on campus

Welcome packet

Check out the IT'S Connected publication

When students check into their residence halls each will receive this colorful publication that helps them get connected to SU networks, the Internet, Time Warner cable TV and a wide array of computing and IT services at SU.

Connect

Connect to the SU network

AirOrangeX, the campus wireless network, is available in all residence halls and across campus. SU's wired network is also available in all campus residence halls.
SU Network User Responsibilities

SU Network User Responsibilities

Students who use the Syracuse University network are responsible for reading and understanding the University's Information Technology policies.
Music downloads

File Sharing at Syracuse University

Using your computer to download or share copyrighted materials such as music, videos, movies, and games without permission from the copyright owner is illegal, has cost SU students thousands of dollars in civil penalties, and violates SU policy.
Social Media Protection

Protecting Yourself and Your Reputation on the Internet

Advice for using social media and online services.



Other helpful information

Help

How to get help

ITS provides students who live on and off-campus with Answers Knowledge Base, phone support at (315) 443-2677, and walk-in services.

Computer labs

Computer labs

Students have access to a number of computer labs on campus equipped with the latest software technologies used in academic coursework. See computer labs maintained by ITS.

Printing

Printing

All public computer labs are equipped with at least one printer. Special printing services are also available at convenient locations on campus. Visit the ITS Public Lab Printing Web page.

Class registration

Class registration

SU students register for classes through MySlice. Students use their NetID and password to access MySlice. Online tutorials for using MySlice are available.