Information Technology and Services

ITS banner

How to Get Help
Submit a questionReport a wireless network problemSubmit a classroom technology problem

You can also contact us by

Contact school, college and departmental support staff

Many faculty and staff receive individualized computing support and information from their support units within their departments.

ITS Support Services: Who we are and what we do

Information Technology and Services (ITS) provides a variety of support options for students, faculty, and staff. Additional computing support services are provided by school, college, and departmental computing support staff.


ITS Phone Support

(315) 443-2677


Academic Year  

8 am to 5 pm
Monday to Friday

Live support


8 am to 4:30 pm
Monday to Friday

Live Support


 Weekends &
after hours

Call (315) 443-2677
to leave a message

ITS Service Center Walk-in Support

Check Available Services

North Campus
Life Sciences/CST Service Center Room 1-227
Normal Hours

Academic Year  

  • Monday to Thursday:
    9 a.m.-10 p.m.
  • Friday: 9 a.m.-3 p.m.
  • Saturday: Noon-6 p.m.
  • Sunday: 2-10 p.m.

(Effective May 15, 2017)

  • Monday to Thursday:
    9 a.m.-5 p.m.
  • Friday: 9 a.m.-3 p.m.
  • Saturday & Sunday:
    Noon-4 p.m.