Who We Are and What We Do Link
Need help with an IT related issue or your campus account? Those seeking assistance can contact our Help Desk by calling 315.443.2677 or by emailing help@syr.edu. Users can also visit our in-person ITS Service Center, chat with us using the link to the bottom right, or submit a request for assistance. Be sure to check Answers for all the latest how-to’s and IT resource information.
ITS Help Desk Phone Support Hours Link
Winter Phone Support Link
ITS will be monitoring computing and network services throughout the Winter Break and will respond appropriately if system-wide problems occur. During Winter Break, assistance is available from an ITS support staff member by calling 315.443.2677 or by emailing help@syr.edu as follows:| Day | Hours |
|---|---|
| Dec. 18 - 23 | 9 a.m. - 5 p.m. |
| Dec. 24 - 25 | Closed |
| Dec. 26 - 30 | 9 a.m. - 5 p.m. |
| Dec. 31 - Jan. 1 | Closed |
| Jan. 2 | Resume Regular Hours |
ITS Service Center In-Person Support Hours Link
The ITS Service Center, located at 1-227 CST in the Life Sciences Complex, is here to provide in-person support. We will be closed for Winter Break from December 18th through January 10th.
Attention: The ITS In-Person Service Center will be moving to a temporary location over the break. It will tentatively reopen on January 10th in the first floor lobby of the Women’s Building.
If you are a staff or faculty member, please note, the ITS Service Center does not have representation from your department and cannot assist with departmental needs. If you are not a student, please reach out to your academic or administrative support personnel.
If you are a current student, you can stop in during our in-person support hours.
If you need assistance outside the Service Center business hours, you can reach us by phone at 315.443.2677 or by emailing help@syr.edu. Users can also chat with us using the link to the bottom right, or submit a request for assistance.