System Alerts & Statuses

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes or outages) here on the System Status page and by email to the NOTIFY_ITS listserv.

ITS will notify the campus community of any confirmed outage.  Outage alerts will be posted on this page under Unscheduled System Alerts or Scheduled System Downtimes. ITS will notify the campus community when the issue is resolved. Actual problem resolution time can vary, depending on the nature and cause of the disruption.  ITS views any situation that results in a widespread disruption of message delivery as critical, and applies all due resources and effort towards an accurate diagnosis and expeditious resolution of the problem.

Weekly Outage Windows

Information Technology Services (ITS) computing and network systems may be unavailable for weekly routine maintenance activities or upgrades during the day- and time- periods listed below:

  • Tuesday: between 4 a.m. and 7 a.m.
  • Saturday and Sunday: between 6 a.m. and 10 a.m.

Unscheduled System Alerts

Scheduled System Downtimes

Frevvo (ITS-Forms) to be Unavailable - scheduled

3/19/2024
Description: In order to apply an upgrade, Frevvo (ITS-Forms) will be unavailable from 6:30 a.m. to 8:00 a.m. ET on Tuesday, March 19, 2024.

Windows Services to be Unavailable - scheduled

3/17/2024
Description: All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain will be restarted to apply system patches. Servers will reboot in phases starting at 2:00 a.m. ET on Sunday, March 17, 2024, and again Tuesday, March 19, 2024. Services on each server will be unavailable for roughly 10-20 minutes sometime between 2:00 a.m. and 7:00 a.m. ET.

ITS Linux Servers to be Unavailable - scheduled

3/17/2024
Description: In order to apply updates, ITS Linux servers will reboot as needed during a 1-hour outage window some time between 2:00 a.m. and 7:00 a.m. ET on Sunday, March 17, 2024 and Tuesday, March 19, 2024, as determined by update group membership. If installed updates require a server reboot, services will experience a short outage, typically less than 5 minutes.

Brief Internet Outage in Lally Hall - scheduled

3/19/2024
Description: Users on the first floor of Lally Hall will experience a brief internet outage on Tuesday March 19, 2024 between 6:00 am and 8:00 am while a network switch is replaced.

How to Subscribe to Outage Notification

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

  1. Click this link: listserv@listserv.syr.edu
  2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
  3. Include the following line in the body of the message: subscribe NOTIFY_ITS Your_name
  4. You may omit your name if your email program automatically includes it in your email header.
  5. Send the email.

You will receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.

Questions?

Information Technology and Services
Phone: (315) 443-2677
Email: help@syr.edu or fill out a help ticket