System Alerts & Statuses

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes or outages) here on the System Status page and by email to the NOTIFY_ITS listserv.

ITS will notify the campus community of any confirmed outage.  Outage alerts will be posted on this page under Unscheduled System Alerts or Scheduled System Downtimes. ITS will notify the campus community when the issue is resolved. Actual problem resolution time can vary, depending on the nature and cause of the disruption.  ITS views any situation that results in a widespread disruption of message delivery as critical, and applies all due resources and effort towards an accurate diagnosis and expeditious resolution of the problem.

Weekly Outage Windows

Information Technology Services (ITS) computing and network systems may be unavailable for weekly routine maintenance activities or upgrades during the day- and time- periods listed below:

  • Tuesday: between 4 a.m. and 7 a.m.
  • Saturday and Sunday: between 6 a.m. and 10 a.m.

Unscheduled System Alerts

Scheduled System Downtimes

Changes to NetID Accounts to be Unavailable - scheduled

2/18/2026
Description: In order to apply updates to the NetID management process, changes to NetID accounts, including password changes, will be delayed for up to 15 minutes between 6:30 a.m. and 7:00 a.m. ET on Wednesday, February 18, 2026. Changes will be queued and applied once the updates are complete.

DataInsights to be Unavailable - scheduled

2/15/2026
Description: In order to apply a configuration change, DataInsights (Tableau Server) will be unavailable from 1:30 p.m. to 3:30 p.m. ET on Sunday, February 15, 2026.

Windows and Linux Servers to be Unavailable - scheduled

2/15/2026
Description: All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain, and ITS Linux servers which have an update group membership, will be restarted to apply system patches on Sunday, February 15, 2026 or Tuesday, February 17, 2026. Windows servers will patch between 2:00 a.m. to 7:00 a.m. ET, while Linux servers will patch between 1:00 a.m. to 7:00 a.m. ET, as determined by update group membership. Services on each Windows server will be unavailable for roughly 10-20 minutes. If installed updates require a Linux server to reboot, services will experience a short outage, typically less than 5 minutes.

MySlice to be Unavailable - scheduled

2/15/2026
Description: In order to apply an upgrade, MySlice and all functions accessed via MySlice will be unavailable from 6:00 a.m. to 9:00 a.m. ET on Sunday, February 15, 2026. The JAMS scheduler will also have a maintenance window in place during this time to accommodate the PS changes.

221, 301, 311, and 321 Chinook Drive Networks Brief Interruption - scheduled

2/17/2026
Description: In order to apply an upgrade, 221, 301, 311, and 321 Chinook Drive wired and wireless internet will experience a brief interruption sometime between 6:00 a.m. to 7:00 a.m. ET on Tuesday, February 17, 2026.

How to Subscribe to Outage Notification

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

  1. Click this link: listserv@listserv.syr.edu
  2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
  3. Include the following line in the body of the message: subscribe NOTIFY_ITS Your_name
  4. You may omit your name if your email program automatically includes it in your email header.
  5. Send the email.

You will receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.

Questions?

Information Technology and Services
Phone: (315) 443-2677
Email: help@syr.edu or fill out a help ticket