Information Technology and Services

System Availability

In addition to the Scheduled Outages, all systems require regular maintenance and backups. You can find more information about these below.

• Weekly Outage Windows
• Standard System Maintenance Times

Notification Options

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes) here on the System Status page; via RSS feeds; and by email to the NOTIFY_ITS listserv.

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

1. Click this link: listserv@listserv.syr.edu
2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
3. Include the following line in the body of the message:            subscribe NOTIFY_ITS Your_name 
4. You may omit your name if your email program automatically includes it in your email header.
5. Send the email.

You will probably receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.

To subscribe to RSS feeds click the links below

RSS for ALERTS

RSS for SCHEDULED OUTAGES

Outage Notification Process

ITS will notify the campus community of any confirmed outage.  Outage alerts will be posted on this page under Unscheduled System Alerts or Scheduled System Downtimes. ITS will notify the campus community when the issue is resolved

Actual problem resolution time can vary, depending on the nature and cause of the disruption.  ITS views any situation that results in a widespread disruption of message delivery as critical, and applies all due resources and effort towards an accurate diagnosis and expeditious resolution of the problem.