System Alerts & Statuses

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes or outages) here on the System Status page and by email to the NOTIFY_ITS listserv.

ITS will notify the campus community of any confirmed outage.  Outage alerts will be posted on this page under Unscheduled System Alerts or Scheduled System Downtimes. ITS will notify the campus community when the issue is resolved. Actual problem resolution time can vary, depending on the nature and cause of the disruption.  ITS views any situation that results in a widespread disruption of message delivery as critical, and applies all due resources and effort towards an accurate diagnosis and expeditious resolution of the problem.

Weekly Outage Windows

Information Technology Services (ITS) computing and network systems may be unavailable for weekly routine maintenance activities or upgrades during the day- and time- periods listed below:

  • Tuesday: between 4 a.m. and 7 a.m.
  • Saturday and Sunday: between 6 a.m. and 10 a.m.

Unscheduled System Alerts

Scheduled System Downtimes

MySlice to be Unavailable - scheduled

9/21/2025
Description: In order to apply an upgrade, MySlice will be unavailable from 6:00 a.m. to 10:00 a.m. ET on Sunday, September 21, 2025.

Windows and Linux Servers to be Unavailable - scheduled

9/14/2025
Description: All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain, and ITS Linux servers which have an update group membership, will be restarted to apply system patches on Sunday, September 14, 2025 or Tuesday, September 16, 2025. Windows servers will patch between 2:00 a.m. to 7:00 a.m. ET, while Linux servers will patch between 1:00 a.m. to 7:00 a.m. ET, as determined by update group membership. Services on each Windows server will be unavailable for roughly 10-20 minutes. If installed updates require a Linux server to reboot, services will experience a short outage, typically less than 5 minutes.

NTP Appliances to be Decommissioned - scheduled

9/16/2025
Description: The NTP service will no longer be available from 128.230.1.72 and 128.230.251.50 starting between 6:30 a.m. and 7:00 a.m. ET on Tuesday, September 16, 2025. The new IPs are tic.syr.edu with address 128.230.1.54 and toc.syr.edu with address 128.230.21.230.

OnBase to be Unavailable - scheduled

9/19/2025
Description: In order to apply an upgrade, OnBase will be unavailable from 5:00 p.m. ET on Friday, September 19, 2025 through Sunday, September 21, 2025. Please note that the MySlice tiles eForms and Financial Aid will also be unavailable during this time. After the upgrade, Onbase Version 25 will be available only in the Windows 11 environment and will automatically deploy to the machines of current OnBase users. For more information about this upgrade, please visit https://its.syr.edu/onbase/

809 Walnut Wireless Internet To Be Unavailable - scheduled

9/16/2025
Description: In order to apply an upgrade, 809 Walnut wireless internet will experience a 30 minute outage some time between 5:00 a.m. to 7:00 a.m. ET on Tuesday, September 16, 2025.

130, 140, and 150 Lambreth Lane Networks Brief Interruption - scheduled

9/18/2025
Description: In order to apply an upgrade, 130, 140, and 150 Lambreth Lane wired and wireless internet will experience a brief interruption some time between 6:00 a.m. to 7:00 a.m. ET on Thursday, September 18, 2025.

How to Subscribe to Outage Notification

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

  1. Click this link: listserv@listserv.syr.edu
  2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
  3. Include the following line in the body of the message: subscribe NOTIFY_ITS Your_name
  4. You may omit your name if your email program automatically includes it in your email header.
  5. Send the email.

You will receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.

Questions?

Information Technology and Services
Phone: (315) 443-2677
Email: help@syr.edu or fill out a help ticket