Information Technology and Services

System Availability

In addition to the Scheduled Outages, all systems require regular maintenance and backups. You can find more information about these below.

ITS System Status Home

All System Alerts, Announcements and Scheduled outages will be posted here.

Questions?

Information Technology and Services
Phone: (315) 443-2677
Email: help@syr.edu

Unscheduled System Alerts


Notifications posted by the ITS Service Center in response to unplanned downtimes, interruptions or service degradations.

There are no alerts at this time.


Notifications of planned downtimes, interruptions or service degradations posted in advance after approval and review by the ITS Change Management Team.

04/21/14 - link hall wireless network and internet outages

In order to upgrade the wireless network to 802.11ac, there will be brief wireless network outages in parts of Link Hall between 5:00 a.m. and 7:00 a.m. ET weekdays starting Monday, April 21 and ending Wednesday, April 30, 2014. Wireless network connections to any systems housed in Link Hall locations will be degraded or unavailable as follows: Monday, April 21 - sub-basement; Tuesday, April 22 - basement; Wednesday, April 23 - basement and 1st floor; Thursday, April 24 - 1st floor; Friday, April 25 - 2nd floor; Monday, April 28 - 3rd floor; Tuesday, April 29 - 3rd and 4th floors; Wednesday, April 30 - 4th floor.

04/22/14 - windows services to be unavailable

All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain will be restarted in order to apply system patches. Servers will reboot in phases starting at 2:00 a.m. ET on Tuesday, April 22, 2014. Services on each server will be unavailable for roughly 10 to 20 minutes sometime between 2:00 a.m. and 6:00 a.m.

04/22/14 - huntington hall network and internet outages

In order to upgrade Huntington Hall to a 10Gb connection, there will be 15-30 minute network outages with no internet connectivity (including wireless networks) in parts of the building between 6:00 a.m. and 7:00 a.m. ET daily starting Tuesday, April 22 and ending Thursday, April 25, 2014. Network connections to any systems housed in Huntington Hall locations will be unavailable as follows: Tuesday, April 22 - 2nd floor; Wednesday, April 23 - 3rd floor; Thursday, April 24 - 4th floor; Friday, April 25 - 5th floor.

04/22/14 - brief interruption of campus internet connection

Maintenance work to improve system reliability will cause a one-minute interruption of all campus internet connections sometime between 6:00 a.m. and 6:30 a.m. ET on Tuesday, April 22, 2014.

04/25/14 - exchange email and calendar access to be unavailable

In order to reconfigure and relocate database logs and transport queues, email and calendar access will be unavailable for each SU Exchange user for about 10 minutes sometime between 6:00 a.m. and 7:00 a.m. ET on Saturday, April 19, 2014. This will not affect email delivery in any way, and no messages will be lost.

04/27/14 - multiple services and applications to be unavailable

Work to migrate production databases to a new server will make several services and applications unavailable from 6:00 a.m. to 5:00 p.m. ET on Sunday, April 27, 2014. These include PeopleSoft Financials, FAST, Answers.syr.edu, Cascade, SUShare, and Orange Tracker. During this time, the following online services which are accessed through MySlice will be unavailable: Financials, General Ledger, Accounts Payable, Purchasing, Grants, Budget, Asset management and Endowments. Chartstring Lookup functionality will be unavailable, too. Answers.syr.edu, Cascade, SUShare, Orange Tracker should be available at 2:00 p.m.

04/28/14 - cst wireless network and internet outages

In order to upgrade the wireless network to 802.11ac, there will be brief wireless network outages in parts of the Center for Science and Technology (CST) between 6:00 a.m. and 7:30 a.m. ET daily starting Monday, April 28 and ending Friday, May 2nd, 2014. Wireless network connections to any systems housed in CST locations will be degraded or unavailable as follows: Monday April 28 - 4th floor; Tuesday April 29 - 3rd floor; Wednesday April 30 - 2nd floor; Thursday May 1 - 1st floor; and Friday May 2 - Lower level.

2014 Production Freeze Periods

To ensure a stable production environment, there will be a freeze on changes to the Syracuse University enterprise wide production computing environment during the following time periods:

Event

Freeze dates

Schedule adjustments and spring opening Saturday, January 4 through Tuesday, January 21
Spring 2013 registration Saturday, April 5 through Tuesday, April 15
Commencement Saturday, May 10 through Monday, May 12
Summer sessions registration Saturday, May 17 through Sunday, May 18
Summer sessions registration Sunday, June 29 through Monday, Monday June 30
Schedule adjustments and fall opening Monday, August 19 through Wednesday, August 27
Spring 2014 registration Wednesday, November 12 through Friday, November 21

Any exceptions to the freeze period will be reviewed at the ITS Change Management meeting.

Notification Options

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes) here on the System Status page; via RSS feeds; and by email to the NOTIFY_ITS listserv.

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

  1. Click this link: listserv@listserv.syr.edu
  2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
  3. Include the following line in the body of the message:            subscribe NOTIFY_ITS Your_name 
  4. You may omit your name if your email program automatically includes it in your email header.
  5. Send the email.

You will probably receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.

To subscribe to RSS feeds click the links below

RSSRSS for ALERTS

RSSRSS for SCHEDULED OUTAGES

Outage Notification Process


ITS will notify the campus community of any confirmed outage.  Outage alerts will be posted on this page under Unscheduled System Alerts or Scheduled System Downtimes. ITS will notify the campus community when the issue is resolved

Actual problem resolution time can vary, depending on the nature and cause of the disruption.  ITS views any situation that results in a widespread disruption of message delivery as critical, and applies all due resources and effort towards an accurate diagnosis and expeditious resolution of the problem.