Information Technology and Services

System Availability

In addition to the Scheduled Outages, all systems require regular maintenance and backups. You can find more information about these below.

ITS System Status Home

All System Alerts, Announcements and Scheduled outages will be posted here.

Questions?

Information Technology and Services
Phone: (315) 443-2677
Email: help@syr.edu

Unscheduled System Alerts


Notifications posted by the ITS Service Center in response to unplanned downtimes, interruptions or service degradations.

There are no alerts at this time.


Notifications of planned downtimes, interruptions or service degradations posted in advance after approval and review by the ITS Change Management Team.

11/23/14 - hcm and sa to be unavailable

In order to install patches and customizations, the Human Capital Management (HCM) and Student Administration (SA) systems will be unavailable between 6:00 a.m. and 10:00 a.m. ET on Sunday, November 23, 2014. In addition, the following online services which are accessed through MySlice will be unavailable: Employee Services, Personal Services, Holds, Course Catalog and Class Search services, Faculty Center, Global Survey, and Orange Alert.

11/25/14 - adobe connect pro to be unavailable

In order to upgrade to v9.2, Adobe Connect Pro will be unavailable between 3:00 a.m. and 7:00 a.m. ET on Tuesday, November 25, 2014. Depending on time it takes to copy between servers, this time could change. After the upgrade users will be able to utilize all of the event management templates and interfaces in the newer version of ACP, and future integrations and upgrades will be easier.

11/25/14 - blackboard to be unavailable

In order to apply Cumulative Update 5, Blackboard (Fall/Spring) will be unavailable between 4:00 a.m. and 8:00 a.m. ET on Tuesday, November 25, 2014. Multiple building blocks will also be updated at this time.

11/25/14 - windows services to be unavailable

All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain will be restarted in order to apply system patches. Servers will reboot in phases starting at 2:00 a.m. ET on Tuesday, November 25, 2014. Services on each server will be unavailable for roughly 10 to 20 minutes sometime between 2:00 a.m. and 6:00 a.m.

11/25/14 - hoople network and internet outage

In order to upgrade network switches, there will be an interruption of network and internet connectivity (including wireless networks) in Hoople Special Education Building between 6:00 a.m. and 6:30 a.m. ET on Tuesday, November 25, 2014. Network and Internet connections to any systems in Hoople will be unavailable during this period.

2014 Production Freeze Periods

To ensure a stable production environment, there will be a freeze on changes to the Syracuse University enterprise wide production computing environment during the following time periods:

Event

Freeze dates

Schedule adjustments and spring opening Saturday, January 4 through Tuesday, January 21
Spring 2014 registration Saturday, April 5 through Tuesday, April 15
Commencement Saturday, May 10 through Monday, May 12
Summer sessions registration Saturday, May 17 through Sunday, May 18
Summer sessions registration Sunday, June 29 through Monday, Monday June 30
Schedule adjustments and fall opening Monday, August 18 through Wednesday, August 27
Spring 2014 registration Wednesday, November 12 through Friday, November 21

Any exceptions to the freeze period will be reviewed at the ITS Change Management meeting.

Notification Options

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes) here on the System Status page; via RSS feeds; and by email to the NOTIFY_ITS listserv.

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

  1. Click this link: listserv@listserv.syr.edu
  2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
  3. Include the following line in the body of the message:            subscribe NOTIFY_ITS Your_name 
  4. You may omit your name if your email program automatically includes it in your email header.
  5. Send the email.

You will probably receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.

To subscribe to RSS feeds click the links below

RSSRSS for ALERTS

RSSRSS for SCHEDULED OUTAGES

Outage Notification Process


ITS will notify the campus community of any confirmed outage.  Outage alerts will be posted on this page under Unscheduled System Alerts or Scheduled System Downtimes. ITS will notify the campus community when the issue is resolved

Actual problem resolution time can vary, depending on the nature and cause of the disruption.  ITS views any situation that results in a widespread disruption of message delivery as critical, and applies all due resources and effort towards an accurate diagnosis and expeditious resolution of the problem.