Information Technology and Services

System Availability

In addition to the Scheduled Outages, all systems require regular maintenance and backups. You can find more information about these below.

ITS System Status Home

All System Alerts, Announcements and Scheduled outages will be posted here.

Questions?

Information Technology and Services
Phone: (315) 443-2677
Email: help@syr.edu

Unscheduled System Alerts


Notifications posted by the ITS Service Center in response to unplanned downtimes, interruptions or service degradations.

There are no alerts at this time.


Notifications of planned downtimes, interruptions or service degradations posted in advance after approval and review by the ITS Change Management Team.

05/25/13 - 621 skytop and inn complete network and internet outage

Work to reconfigure networking equipment at the 621 Skytop MTR location will result in a network outage with no internet connectivity (including wireless networks) for 621 Skytop and the Inn Complete between 8:00 a.m. and noon ET on Saturday, May 25, 2013. Network connections to all systems housed in the 621 Skytop and the Inn Complete will be unavailable during this time.

05/25/13 - shaw, 230 euclid, 750 & 754 ostrom network and internet outage

Relocation of networking equipment will result in a network outage with no internet connectivity (including wireless networks) for Shaw Hall, 230 Euclid, and 750 & 754 Ostrom between 12:00 p.m. and 2:00 p.m. ET on Saturday, May 25, 2013. Network connections to all systems housed in the locations listed above will be unavailable during this time.

05/28/13 - brief interruptions to network services

In order to exercise and confirm core to datacenter network redundancy, the Machinery Hall datacenter router: mh7000.syr.edu will be rebooted at 5:00 a.m. ET on Tuesday, May 28, 2013. Brief network interruptions may accompany the reboot of the Machinery Hall datacenter router.

05/28/13 - windows services to be unavailable

All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain will be restarted in order to apply system patches. Servers will reboot in phases starting at 2:00 a.m. ET on Tuesday, May 28, 2013. Services on each server will be unavailable for roughly 10 to 20 minutes sometime between 2:00 a.m. and 6:00 a.m.

05/28/13 - r25 application to be unavailable

In order to upgrade the application from version 3.2 to version 3.4, the R25 application will be unavailable between 7:00 a.m. and noon ET on Tuesday, May 28th 2013.

05/29/13 - callxpress to be unavailable

Relocation of supporting hardware in Machinery Hall will result in an outage for the CallXpress unified messaging system between 4:30 a.m. and 7:30 a.m. ET on Wednesday, May 29th, 2013. All features of CallXpress including voicemail will be unavailable during this outage.

06/02/13 - cascade to be unavailable

Work to upgrade the application to version 7.2.2 will render Cascade Server unavailable between 6:00 a.m. and 10:00 a.m. ET on Sunday, June 2, 2013. Users will receive a "temporarily unavailable" message in their web browser when attempting to connect to the server. All Web sites associated with Cascade Server will continue to run and process web page requests as normal. However, no new content will be pushed to the Web Servers from Cascade during the outage.

06/02/13 - myslice to be unavailable

The MySlice portal and all of the services accessed through the portal will be unavailable between 6:00 a.m. and noon ET on Sunday, June 2, 2013. This outage includes the PeopleSoft HRSA system, the PeopleSoft Financials system, and MyReports. In addition, the following online services which are accessed through MySlice will be unavailable: All Self-Service applications, Holds, Course Catalog and Class Search services, Global Survey, Orange Alert, Financials, General Ledger, Accounts Payable, Purchasing, Grants, Budget, Asset Management and Endowments, Financial Aid Portfolio, Student Loan Lenders, Student Athletic Management, Faculty Center, Effort Reporting, Housing and MealPlan services, and Parking services.

5/28/13 - ensemble to be unavailable

In order to migrate to a new VM hardware, Ensemble will be unavailable for about an hour sometime between 4:00 a.m. and 7:00 a.m. EST on Tuesday, May 28, 2013.

2013 Production Freeze Periods

To ensure a stable production environment, there will be a freeze on changes to the Syracuse University enterprise wide production computing environment during the following time periods:

Event

Freeze dates

Schedule adjustments and spring opening Saturday, January 5 through Tuesday, January 22
Spring 2013 registration Saturday, April 6 through Tuesday, April 16
Commencement Saturday, May 11 through Monday, May 13
Summer sessions registration Saturday, May 18 through Sunday, May 19
Summer sessions registration Sunday, June 30 through Monday, July 1
Schedule adjustments and fall opening Monday, August 19 through Wednesday, August 28
Spring 2014 registration Wednesday, November 13 through Friday, November 22

Any exceptions to the freeze period will be reviewed at the ITS Change Management meeting.

Notification Options

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes) here on the System Status page; via RSS feeds; and by email to the NOTIFY_ITS listserv.

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

  1. Click this link: listserv@listserv.syr.edu
  2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
  3. Include the following line in the body of the message:            subscribe NOTIFY_ITS Your_name 
  4. You may omit your name if your email program automatically includes it in your email header.
  5. Send the email.

You will probably receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.

To subscribe to RSS feeds click the links below

RSSRSS for ALERTS

RSSRSS for SCHEDULED OUTAGES