Information Technology and Services

System Availability

In addition to the Scheduled Outages, all systems require regular maintenance and backups. You can find more information about these below.

ITS System Status Home

All System Alerts, Announcements and Scheduled outages will be posted here.

Questions?

Information Technology and Services
Phone: (315) 443-2677
Email: help@syr.edu

Unscheduled System Alerts


Notifications posted by the ITS Service Center in response to unplanned downtimes, interruptions or service degradations.

There are no alerts at this time.


Notifications of planned downtimes, interruptions or service degradations posted in advance after approval and review by the ITS Change Management Team.

07/29/14 - multiple applications/services may be unavailable

Work to increase router reliability requires a router restart in the Green Data Center (GDC). This interruption of network connectivity may make multiple applications unavailable for up to a minute sometime between 6:30 a.m. and 7:00 a.m. ET on Tuesday, July 29, 2014. This could affect all central ITS services and/or any hosted services running in the GDC at that time. This includes MySlice (and all the services accessed through MySlice), Exchange email and calendaring, BlackBoard, www.syr.edu, and other central and hosted systems. While it is expected that no data will be lost, those running critical processes that rely on network connectivity may want to consider pausing them during the outage window.

07/29/14 - frevvo forms to be unavailable

Increasing RAM on its server requires a reboot, which will briefly interrupt the ITS Frevvo Forms Service sometime between 6:00 a.m. and 6:30 a.m. ET on Tuesday, July 29, 2014. Developers will not be able to access its-forms.syr.edu to create or modify Frevvo forms, manage their Frevvo Tenants (spaces), or access form submission data. Existing Frevvo forms will not be accessible, either by direct URL or via web page integration (form embedded in page) for the duration of the interruption.

07/29/14 - brief interruption of www.syr.edu

Updating the server for www.syr.edu will cause SU's main website to be unavailable between 4:00 a.m. and 6:00 a.m. ET on Tuesday, July 29, 2014.

08/01/14 - teamdynamix to be unavailable

In order to upgrade to version 8.5, TeamDynamix will be unavailable from 8:00 a.m. to 1:00 p.m. ET on Friday, August 1, 2014.

08/03/14 - sushare to be unavailable

Work to upgrade the application will make SUShare unavailable between 7:00 a.m. and noon ET on Sunday, August 3, 2014. Logins to SUshare.syr.edu may not work for some users until as late as midnight on August 3, 2014 due to a directory synchronization process.

08/05/14 - dwarchive to be unavailable

Work to migrate its production databases to new virtual servers will make DWArchive unavailable from 6:00 a.m. to 8:00 a.m. ET on Sunday, August 5, 2014.

2014 Production Freeze Periods

To ensure a stable production environment, there will be a freeze on changes to the Syracuse University enterprise wide production computing environment during the following time periods:

Event

Freeze dates

Schedule adjustments and spring opening Saturday, January 4 through Tuesday, January 21
Spring 2014 registration Saturday, April 5 through Tuesday, April 15
Commencement Saturday, May 10 through Monday, May 12
Summer sessions registration Saturday, May 17 through Sunday, May 18
Summer sessions registration Sunday, June 29 through Monday, Monday June 30
Schedule adjustments and fall opening Monday, August 19 through Wednesday, August 27
Spring 2014 registration Wednesday, November 12 through Friday, November 21

Any exceptions to the freeze period will be reviewed at the ITS Change Management meeting.

Notification Options

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes) here on the System Status page; via RSS feeds; and by email to the NOTIFY_ITS listserv.

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

  1. Click this link: listserv@listserv.syr.edu
  2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
  3. Include the following line in the body of the message:            subscribe NOTIFY_ITS Your_name 
  4. You may omit your name if your email program automatically includes it in your email header.
  5. Send the email.

You will probably receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.

To subscribe to RSS feeds click the links below

RSSRSS for ALERTS

RSSRSS for SCHEDULED OUTAGES

Outage Notification Process


ITS will notify the campus community of any confirmed outage.  Outage alerts will be posted on this page under Unscheduled System Alerts or Scheduled System Downtimes. ITS will notify the campus community when the issue is resolved

Actual problem resolution time can vary, depending on the nature and cause of the disruption.  ITS views any situation that results in a widespread disruption of message delivery as critical, and applies all due resources and effort towards an accurate diagnosis and expeditious resolution of the problem.