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About ITS

Information Technology Services (ITS) provides a variety of services and support options for students, faculty, staff and more at Syracuse University. Learn more about ITS support services, including our support hours of operation, how to request assistance and the many IT related services provided by ITS. Note that additional computing support services are also provided by school or college and departmental computing support staff.

News and Headlines

Notes From the CISO’s Desk

September 30, 2025
Artificial Intelligence (AI) is quickly becoming part of everyday life at Syracuse University. Faculty are using it to accelerate research. Staff are exploring ways it can improve processes and efficiency. Students are experimenting with it to learn, create, and problem-solve in new ways. AI has the potential to open doors we’ve only just begun to…

Password Security: Lessons Learned from 10 Billion Passwords

September 30, 2025
In the summer of 2024, news spread quickly across the security world: a leak called RockYou2024 had spilled more than 10 billion passwords onto the internet. Imagine that number for a moment, 10,000,000,000. Billions of keys to people’s digital lives, some fresh, some stolen long ago, sitting in a massive pile for anyone to sift through…

Empathy Is the Superpower in Cybersecurity

September 30, 2025
Cybersecurity is often talked about in terms of rules, tools, and tech jargon. However, as a culture of security is created and maintained by people an unexpected humanistic element plays a large part in creating a strong security culture: empathy.  Yes, empathy. That very human skill we use every day on campus: when a professor…
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