By: Andrew McClurg
Information Technology Services (ITS) has received reports of malicious texting, also known as smishing, occurring on campus. These scams involve individuals receiving text messages from someone claiming to be a known University staff member. The scammer requests account information and/or money, often in the form of gift cards, under the pretense of needing assistance.
It is important not to respond to these fraudulent texts. If you have interacted with such a text, please disregard any instructions provided and refrain from responding to any further messages from the sender.
Identifying Smishing Messages
- Be cautious of text messages that appear to be from University staff members who don’t typically contact you via text. If in doubt, reach out to the sender through an alternative phone number or their University email address.
- Treat text messages from unknown numbers with suspicion. If uncertain, contact the sender through a known number or email address to verify the authenticity of the text.
- Avoid clicking on any links or opening attachments in text messages, as they might be part of a malicious scheme.
- Similar to phishing, smishing tactics rely on fear, urgency, and/or placing you in a helper role to manipulate your actions according to the scammer’s wishes. Stay vigilant and cautious.
Dealing with Smishing Messages
- Do not reply to the text message.
- Report it to the ITS Service Center at 315.443.2677 or help@syr.edu.
- Block the number from contacting you.
- Delete the message and report it as junk.
- The Cellular Telecommunications Industry Association offers additional steps to take to block malicious texts and robocalls.
Getting Help
Those who need more information or assistance with smishing can contact the ITS Service Center at 315.443.2677 or help@syr.edu. Faculty and staff can also contact their local IT support team. To receive timely notification from ITS of current information security threats, follow ITS on Instagram.