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Enterprise Process Support Team Builds Beds for Children in Need

The saying goes, “you made your bed, now you have to sleep in it.” Earlier this month, though, the Information Technology Services (ITS) Enterprise Process Support team built 12 beds so children in need could sleep in them. Some of the beds were delivered the very next day to local families.

Group photo of the Enterprise Process Support team and ITS support analyst Jon Wright
Back (left to right): Jon Wright, David Hoalcraft, Kathy Kinney, Linda Saul, Susan Watts, Mandy Patti, Dan Cohen. Front: Cindy Hoalcraft. Not pictured: Jesse Bickel.

It was a restorative change of pace for the Enterprise Process Support (EPS) team. As part of the ITS mission to provide an outstanding technology environment for the University, EPS provides consultation and facilitation services to improve business processes across campus. During the team’s annual retreat, EPS got a head start on the Syracuse University 150 Days of Service by volunteering with Sleep in Heavenly Peace.

Sleep in Heavenly Peace is an organization that builds and delivers beds to children who do not have one of their own. According to numbers collected by the group, roughly 3% of American children are without beds.

The Syracuse chapter of Sleep in Heavenly Peace was founded in 2018 and has delivered 565 beds to date. EPS team member Cindy Hoalcraft had previously volunteered with Sleep in Heavenly Peace and suggested it as both a team-building activity and as an opportunity to serve those in need.

ITS support analyst Jon Wright is co-president of the Syracuse chapter of Sleep in Heavenly Peace and helped coordinate the day’s activities.

“My personal faith puts an emphasis on serving others,” Wright said. “The result of trying to help kids get their own beds is that I have found a simple, long-lasting joy doing so.”

EPS director Kathy Kinney said her team felt a similar sense of meaning in the day’s work.

“I think some were quite surprised at the need,” Kinney said. “We all felt good about contributing bedding and building beds for families in our community.”

Information Technology Services Takes Center Stage at NetApp Insight Conference

Associate chief information officer Eric Sedore presents at the NetApp Insight conference.
Associate Chief Information Officer Eric Sedore presents at the NetApp Insight conference in Las Vegas.

Thousands of information technology professionals gathered at the NetApp Insight Conference in Las Vegas to hear experts from such leading organizations as Centura Health, SAP, DreamWorks—and Syracuse University.

Eric Sedore, associate chief information officer with Information Technology Services (ITS), took part in the conference keynote presentation. He discussed how Syracuse University approaches the challenges and opportunities of supporting the data needs of a global research university.

“In the last seven years, we’ve seen explosive research data growth,” Sedore said. “We’re a research university, it’s what we do. Research requires data—and a lot of it. Whether it’s genomic data, gravitational wave data, or soft matter data in the STEM areas, or 3D rendering in our render farms for our College of Visual and Performing Arts, we’re producing the lifeblood of the institution in this data.” Continue Reading

Tackling IT: An Interview with Orange Defensive Lineman Kingsley Jonathan, ’21

By Gillian Follett, ’22

When he’s not on the football field as part of the Syracuse Orange defensive line, Kingsley Jonathan is driven by his passion for technology.

“I’ve always had a thing for IT,” Jonathan said in an interview with Information Technology Services (ITS).

Syracuse Orange defensive lineman Kingsley Jonathan sits down for an interview with Information Technology ServicesA junior information management and technology major, Jonathan spent his summer as an intern in the ITS Service Center, where he worked alongside other interns to help students, faculty and staff resolve issues with their electronic devices.

Throughout the summer, Jonathan dealt with a wide range of technology-related problems. When a woman brought in a computer that inexplicably would not turn on, he teamed up with the other Service Center employees to compare the computer’s hardware components to a similar computer in the center to determine the cause of the issue. Some issues that Jonathan encountered were simpler. Continue Reading

Fall 2019 Research Computing Colloquies

Do you need more computing power to move your research and creativity forward? At the Fall 2019 Computing Colloquies, Daniele Profeta (Assistant Professor of Architecture) and Britton Plourde (Professor of Physics) will discuss how they leverage Syracuse University’s advanced computing resources to strengthen their work.

“Be Patient, But Move Fast”: An Interview With Entrepreneur Josh Aviv, ’15, G ’17

By Gillian Follett, ’22

Syracuse University alumnus Josh Aviv, ’15, G ’17 is the founder and CEO of SparkCharge, a startup that manufactures portable high-speed chargers for electric vehicles. Aviv began working on his startup during his time as a student at Syracuse by utilizing several innovation hubs on campus, particularly the MakerSpace located in the Kimmel Computer Lab.

"The MakerSpace was crucial to our company. I just have a lot of fond memories of going in there and getting jump-started in our business," says Josh Aviv, '15, G '17, founder and CEO of SparkCharge.

“The MakerSpace was crucial to our company,” he said in an interview with Information Technology Services. “I just have a lot of fond memories of going in there and getting jump-started in our business.”

As part of the 2019 Orange Central celebration, Aviv returned to his alma mater to host two Fireside Chats at the Blackstone LaunchPad, a campus-based entrepreneurship program based in Bird Library. During these chats, Aviv discussed how he built SparkCharge from the ground up and provided the audience with insight into how to develop their own entrepreneurial ideas. Continue Reading