The Information Technology Services team is proud to support Syracuse University students, faculty and staff. Throughout the summer, we have collaborated with our campus partners, including school and college IT experts, to ensure the Orange community has the tools necessary to thrive this semester. We summarize key resources below.

Common Tools

  • Email
  • Online Success Toolkit
  • Remote Desktop Services
  • Teaching or Meeting Online
  • Tools for Working, Teaching and Learning Remotely
  • Video Services

Teaching and Learning

  • Blackboard
  • Classroom Technology Guide
  • PlayPosit

Getting Tech Help

  • ITS Service Center

Common Tools

Email—Syracuse University has established email as a primary vehicle for official communication with students, faculty and staff. ITS assigns an official email address for students, faculty and staff. All University communication sent via email will be sent to your Syracuse University email address. Please review these practices to keep your email account safe.—If you need help finding your way around campus or locating a computer lab, visit for an interactive experience. You can sort by school or college, parking and transportation, accessibility options and more.

Online Success Toolkit—The Online Success Toolkit is a one-stop shop to support online teaching, learning and working. The toolkit features faculty and staff resources, student resources, helpful links and training opportunities. We continually update the toolkit with new resources and information.

Remote Desktop Services—Our Remote Desktop Services (RDS) solution provides remote access to a Windows 10 operating system complete with University-licensed software applications. This service is intended for Syracuse University students, faculty and staff who have a stable broadband internet connection but do not have a pre-existing method for working remotely. Please note that you should use your local device for Blackboard (including Collaborate) to ensure the best experience. You can learn about additional remote access solutions on Answers.

Teaching or Meeting Online—ITS supports a variety of web conferencing tools, including Blackboard Collaborate UltraGoogle MeetMicrosoft Teams and Zoom. If you need assistance in determining which web conferencing tool is right for you, check out our Web Conferencing Comparison guide.

Tools for Working, Teaching and Learning Remotely—The Online Success Toolkit includes a Working, Teaching and Learning Remotely guide. This helpful resource provides a checklist of items necessary to perform remotely, as well as an overview of remote access solutions, web conferencing tools and file sharing options.

Video Services—Earlier this summer, we launched Kaltura at Syracuse University. This suite of cloud-based video services helps creators store and share video content to create engaging and accessible experiences for their audiences.

For teaching and learning, Kaltura:

  • enables instructors and students to create video content through Blackboard;
  • provides instructors the ability to edit and combine videos while making them more interactive; and
  • empowers instructors and students to use webcams and mobile devices to create content.

You also can learn more about video captioning resources and guidelines.

Teaching and Learning

Blackboard—Syracuse University recognizes the importance of teaching and the use of appropriate teaching materials to successful student learning. The Blackboard Learning Management System enables instructors to engage in transformative teaching and learning, both for face-to-face and online courses. All faculty, staff and students at Syracuse University can access Blackboard using their NetID. The Blackboard Ally tool enhances the usability and accessibility of course documents in Blackboard.

Classroom Technology Guide—We have recently created a Classroom Technology Guide on Answers. The guide covers a range of topics, including how to start the classroom audiovisual system, how to activate the web conferencing tool and more. In addition to the full guide on Answers, a “cheat sheet” will be available at the teaching station in all registrar classrooms. To learn about technology available in a specific classroom, you can consult the searchable Classroom Resource Guide.

PlayPosit—Available to Syracuse University faculty, staff and students, PlayPosit is an interactive online video tool that allows learners to explore new material at their own pace, increasing long-term retention and learning efficacy in comparison to standard video. Learn how you can enrich your video content with a variety of interactions, including multiple-choice questions and fill-in-the-blanks.

Getting Tech Help—Available to all faculty, students and staff, Answers is a knowledge base of technical self-help information. The website’s content focuses on Syracuse University systems and technical services, including solutions to common problems, how-to instructions and frequently asked questions.

ITS Service Center—Please remember the ITS Service Center is available year-round for your technology-related needs. From log-in issues to Blackboard questions and more, you can email the ITS Service Center at or call 315.443.2677. To learn more, visit

In addition to these resources, you can visit ITS online, follow ITS on Instagram and Twitter, and subscribe to “ITS Behind the Monitor” on Apple Podcasts. We look forward to serving you this semester.

Go Orange!