ITS Support Services Link
Information Technology Services (ITS) provides a variety of support options for students, faculty and staff. Additional computing support services are provided by school, college and departmental computing support staff.
General Information Technology Support Link
Information Technology Services operates an in-person computing service center on the Syracuse University campus in room 1-227 of the Center for Science & Technology/Life Sciences Building complex on North Campus. If you require general IT-related assistance, please contact the ITS Service Center in the following ways:
- Hours of Operation
- Phone—315.443.2677
- Email—help@syr.edu
- In-Person—Visit 1-227 Center for Science and Technology
- Social Media—Instagram
- Self-Help—Answers | NetID and Password Management
Students seeking technical support specific to a school or college, such as course-related software and school or college managed labs, please contact the school/college support team.
Faculty and staff seeking support for office or work computer related issues, such as office printer or university issued computers and software, please contact your appropriate school/college or administrative departmental support staff.
Classroom Technology Support Link
The ITS Learning Environments and Media Production (LEMP) team provides academic technology services including classroom technology support. If you require classroom technology support, contact us in the following ways:
- Hours of Operation
- Phone—315.443.2677
- Email—help@syr.edu
For complete information about LEMP's academic technology services, visit the Learning Environments and Media Production home page.
Online Learning Support Link
The ITS Online Learning Services (OLS) department provides leadership and support in the appropriate use of technology for teaching, learning and research. If you require immediate assistance with online learning technology, such as Blackboard, please contact us in the following ways:
- Phone—315.443.2677
- Email—help@syr.edu
- Walk-In—Visit 1-227 Center for Science and Technology and ask for Blackboard assistance
For complete information about OLS, visit the Online Learning Services home page.
Not Sure Who to Contact? Link
Whether ITS has your solution or not, we are committed to help guide you to the support you need. If you are unsure who to contact directly for support, please contact ITS using the general contact information below and we'll get you pointed in the right direction.
ITS also provides a public self-help and information repository, Answers. There you can find how-to guides and information regarding Syracuse University, information technology-related or otherwise.