System Alerts & Statuses

ITS publishes Notifications (for scheduled downtimes) and Alerts (for unscheduled downtimes or outages) here on the System Status page and by email to the NOTIFY_ITS listserv.

ITS will notify the campus community of any confirmed outage.  Outage alerts will be posted on this page under Unscheduled System Alerts or Scheduled System Downtimes. ITS will notify the campus community when the issue is resolved. Actual problem resolution time can vary, depending on the nature and cause of the disruption.  ITS views any situation that results in a widespread disruption of message delivery as critical, and applies all due resources and effort towards an accurate diagnosis and expeditious resolution of the problem.

Weekly Outage Windows

Information Technology Services (ITS) computing and network systems may be unavailable for weekly routine maintenance activities or upgrades during the day- and time- periods listed below:

  • Tuesday: between 4 a.m. and 7 a.m.
  • Saturday and Sunday: between 6 a.m. and 10 a.m.

Unscheduled System Alerts

Scheduled System Downtimes

Windows and Linux Servers to be Unavailable - scheduled

10/19/2025
Description: All ITS-managed Windows servers that are joined to the AD.SYR.EDU domain, and ITS Linux servers which have an update group membership, will be restarted to apply system patches on Sunday, October 19, 2025 or Tuesday, October 21, 2025. Windows servers will patch between 2:00 a.m. to 7:00 a.m. ET, while Linux servers will patch between 1:00 a.m. to 7:00 a.m. ET, as determined by update group membership. Services on each Windows server will be unavailable for roughly 10-20 minutes. If installed updates require a Linux server to reboot, services will experience a short outage, typically less than 5 minutes.

CST 2nd Floor - Some Wired Connections to be Unavailable - scheduled

10/21/2025
Description: In order to apply an upgrade, some wired connections on the 2nd floor of CST will be unavailable from 6:00 a.m. to 7:00 a.m. ET on Tuesday, October 21, 2025

OrangeAccess to Launch - scheduled

10/28/2025
Description: Effective Tuesday, October 28, 2025, the new OrangeAccess system will launch. PeopleSoft access requests will be made in OrangeAccess instead of FAST. All other access requests will remain in FAST.

111 Farm Acres Network Brief Interruption - scheduled

10/21/2025
Description: In order to apply an upgrade, 111 Farm Acres’ wired and wireless internet will experience a brief interruption some time between 6:00 a.m. to 7:30 a.m. ET on Tuesday, October 21, 2025.

131 Farm Acre, 201 and 211 Chinook, and 145 Small Rd Networks Brief Interruptions - scheduled

10/22/2025
Description: In order to apply an upgrade, 131 Farm Acre, 201 and 211 Chinook, and 145 Small Rd wired and wireless internet will experience a brief interruption sometime between 6:00 a.m. to 8:00 a.m. ET on Wednesday, October 22, 2025.

South Campus Network to be Unavailable - scheduled

10/25/2025
Description: In order to apply an upgrade, South Campus wired and wireless internet will be unavailable for 30 minutes sometime between 6:00 a.m. to 7:00 a.m. ET on Saturday, October 25, 2025.

Jamf Self Service and LDAP Lookups to be Unavailable - scheduled

10/25/2025
Description: In order to apply an OS upgrade to the Jamf Infrastructure Manager server, Jamf Self Service and LDAP Lookups will be unavailable from 6:00 a.m. to 8:00 a.m. ET on Saturday, October 25, 2025.

How to Subscribe to Outage Notification

To receive Notifications and Alerts by email, subscribe to the NOTIFY_ITS listserv:

  1. Click this link: listserv@listserv.syr.edu
  2. Delete the signature line from the body of the email if it is included automatically. You do not need to enter a subject.
  3. Include the following line in the body of the message: subscribe NOTIFY_ITS Your_name
  4. You may omit your name if your email program automatically includes it in your email header.
  5. Send the email.

You will receive a request to confirm your subscription. Click on the confirmation link in the email and you’re done.

Questions?

Information Technology and Services
Phone: (315) 443-2677
Email: help@syr.edu or fill out a help ticket