Beginning Oct. 21, 2020, Zoom at Syracuse University cloud recordings that are more than 120 days old will move to the Zoom “Trash” for 30 days before being permanently deleted. For longer-term storage, you can upload recordings to Kaltura MediaSpace. Please note that all Zoom meetings recorded to the cloud after Aug. 10, 2020, have been and will continue to be copied to Kaltura automatically.
You can view and manage your Zoom cloud recording(s), including the option to download them, recover them or delete them, by visiting our Managing Zoom Cloud Recordings page. To ensure you retain cloud recordings you want to keep, please review the following information and instructions based on the age of your recordings.
Cloud Recordings Created After Aug. 10, 2020
As noted above, all Zoom meetings recorded to the cloud after Aug. 10, 2020, have been and will continue to be copied to Kaltura. If you’d like to manually upload a previous meeting to Kaltura, you can find instructions on the Kaltura MediaSpace and Kaltura in Blackboard pages.
Cloud Recordings Created From July 24, 2020, to Aug. 10, 2020
If you have a cloud recording created from July 24-Aug. 10, 2020, you will receive an email notification 30 days prior to the recording being moved to the Zoom “Trash.” You also will receive an email seven days in advance of permanent deletion.
Cloud Recordings Created On or Before July 23, 2020
If you have Zoom cloud recordings created on or before July 23, 2020, you will receive additional information today providing specific instructions on what you should do to manage your cloud recordings before Oct. 21.
If you have questions related to your Zoom account or need assistance with any of the details above, please contact the ITS Help Desk by calling 315.443.2677 or emailing help@syr.edu.