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About ITS

Information Technology Services (ITS) provides a variety of services and support options for students, faculty, staff and more at Syracuse University. Learn more about ITS support services, including our support hours of operation, how to request assistance and the many IT related services provided by ITS. Note that additional computing support services are also provided by school or college and departmental computing support staff.

News and Headlines

From the Desk of the CISO: AI Tools at Work Not All of Them Are Created Equal 

March 4, 2026
Artificial intelligence tools have become a genuine part of how many of us work. Drafting communications, summarizing long documents, analyzing data, brainstorming — these tools are useful, and they’re not going anywhere. As with any tool, proliferation of data comes with risk. Today’s column is to help ensure you understand the difference between the AI tools that are riskier…

Device Theft and Loss: Why Encryption Is Your Best Defense 

March 3, 2026
Laptops, smartphones, and USB drives are convenient but losing one can quickly become a serious security incident. It is a very real possibility that devices containing sensitive university and/or personal data can be lost or stolen. The good news is that encryption can make the difference between a costly data breach and a manageable inconvenience.   What’s at risk?   An unencrypted lost device can expose student records, employee personal information,…

FERPA: What Faculty, Staff and Students Need to Know 

March 3, 2026
The Family Educational Rights and Privacy Act (FERPA) is a federal law that protects the privacy of student education records. Whether you’re a faculty member, staff employee, or student, understanding FERPA is not just a legal obligation, it’s a matter of trust.   For Faculty and Staff, FERPA means you may only access student records when there is a legitimate educational…
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