New Phishing Scam Targets Text-Based Multi-Factor Authentication

ITS has received reports of a new phishing scam that proceeds as follows:

Step 1: A phishing attack goes out from a compromised student’s email. One recent example (subject line: “Attention!!!”) is framed as a message about terminating the recipient’s Office 365 account. The message’s “CLICK HERE TO VERIFY” link takes the recipient to a Google document that asks for credentials and a phone number. Continue Reading

Spring 2022 Technology Update

Happy 2022 from ITS! We hope you enjoyed some time to rest and re-charge over the last few weeks in preparation for a great spring semester. We have been working with our campus partners to implement some enhancements, which you can read about below.  As a reminder, you can contact the ITS Help Desk ( or 315.443.2677) for any technology-related questions and follow ITS on Instagram for tips and tricks. Continue Reading

ITS In-Depth: Multi-Factor Authentication

Multi-factor authentication (MFA) is a key tool for protecting your information online. You can think of MFA as “something you know and something you have.” For University purposes, “something you know” refers to your NetID and password and “something you have” is a timed, unique code generated just for you.

At Syracuse University, MFA helps to prevent the unauthorized use of NetIDs and passwords by ensuring that only the account owners themselves can access their accounts. Microsoft’s MFA is currently enabled for all faculty, staff and students accessing SUMail, Office365 applications, MySlice and, as of Dec. 20, Blackboard. Continue Reading