Information Technology Services (ITS) is dedicated to helping you start your computing experience at Syracuse University and providing access to our wide range of computing services and facilities. This guide offers information and instructions for connecting to campus networks, hooking up your television, getting technical support and more. You also can follow us on Instagram for tips and tricks throughout the semester!
Go Wireless on AirOrangeX
Before you can use Syracuse University’s online resources, you need to connect your computer or mobile device to one of the University’s networks.
To connect a computer or iOS device to AirOrangeX:
1. Choose AirOrangeHelp from your device’s list of available wireless networks.
2. Navigate to aoh.syr.edu and follow the instructions.
3. If your computer is not automatically connected, choose AirOrangeX from the list of networks.
To connect an Android device to AirOrangeX:
Navigate to answers.syr.edu/aox and follow your OS instructions from the list.
About Hotspots
ITS recommends only using a hotspot at home or while traveling. When someone uses a hotspot on campus, their signal competes with the existing AirOrangeX wireless network. Connecting to the AirOrangeX network instead of a personal hotspot is a great way to improve the campus computing experience for everyone.
ResNet for a Wired Connection
To connect to the wired residential network (ResNet), plug an Ethernet cable into your computer and the wall jack labeled “RN.”
Learn more about computing on campus at its.syr.edu/welcome.
Getting Tech Help
If you need technical assistance:
• Call 315.443.2677
• Email help@syr.edu
• Visit the ITS Service Center in room 1-227 Center for Science & Technology, through the double glass doors off the Milton Atrium. Call the number above before visiting. Find hours of operation and other information at its.syr.edu/supportsvc.
• Search answers.syr.edu
Cable Television
Charter Spectrum digital cable television service is provided in all residential facilities.
To configure the TV: connect a coaxial cable, set the TV to receive a cable or CATV signal, and run the TV’s “auto program” or initial setup.
The SpectrumU app also is available in your browser as well as any Android, iOS, or Roku device connected to campus networks. Learn more at its.syr.edu/cabletv.
Other Devices
Internet-connected devices with an Ethernet port such as gaming systems and streaming devices can connect automatically to ResNet. Unlike cell phones, tablets, and computers, other devices are not supported on AirOrangeX but can connect to the residential wireless network Gadgets&Games. Wireless printers are not permitted on campus networks and require a Bluetooth wireless connection or USB cable.
On the Map
If you haven’t already, check out our digital maps on maps.syracuse.edu, where you can sort by a range of location types (buildings, computer labs, parking, dining options, etc.). You also can find bus schedule information at subus.syr.edu.
World-Class Technology at Your Fingertips
The Online Success Toolkit includes online learning tips, campus resources, helpful links and login locations. Orange students also enjoy the following benefits:
LinkedIn Learning—You can access thousands of LinkedIn Learning courses at linkedinlearning.syr.edu.
Microsoft 365—Receive free access using your @syr.edu email and NetID password, sign in at portal.office.com to access Office 365.
Information and Data Security—It’s essential to protect yourself against cybersecurity threats. To learn more about data security, visit its.syr.edu/infosec.
MakerSpace: Your Creativity Lab—The MakerSpace features laser printers, 3D printers and more. Learn more about exploring your creativity at makerspace.syr.edu.
Your Student Print Account—Learn more about printing services, including your annual academic credit at its.syr.edu/printing.